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amplitude / Amplitude-JavaScript

JavaScript SDK for Amplitude
MIT License
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Amplitude cannot find registered users #605

Open arianshirepublik opened 1 year ago

arianshirepublik commented 1 year ago

Summary

When we use "amplitude-js": "8.21.2" for web tracking We use amplitude for user path tracking. We can find our registered new users through AWS's elasticsearch, but we cannot find the corresponding user id in amplitude.

image

User Id: b90189ce-0391-46f6-87ef-a23cd743728d e52a51c5-3ccc-44c2-8991-2b12ff8d0ada

yuhao900914 commented 1 year ago

Hi @arianshirepublik, Thanks for using amplitude. Do you mind to file a request at here? Please also provide the link to your dashboard, also the api key, or the name of the project. Those can help us to investigate further. It will also be helpful to explain or provide a piece of code of how you implement our SDK. Thanks.

arianshirepublik commented 1 year ago

e52a51c5-3ccc-44c2-8991-2b12ff8d0ada

Ok. request number: 290401

yuhao900914 commented 1 year ago

Thanks. Our support will help you out from there.

yuhao900914 commented 1 year ago

@arianshirepublik wants to mention that this SDK has turned into maintenance mode and will be deprecated. We have a new amplitude browser SDK which is already GA, and has more features and is more stable. Please check it out. Thanks.