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amplitude / Amplitude-Swift

Native iOS/tvOS/macOS/watchOS SDK
MIT License
26 stars 20 forks source link

Analytics issues with new SDK #219

Open Charchoghlyan opened 3 weeks ago

Charchoghlyan commented 3 weeks ago

I recently deleted the old Amplitude iOS SDK and installed the new version. Since then, I am receiving events correctly, but the analytics for metrics such as new users, daily active users (DAUs), and realtime users are not reflecting the correct data.

As shown in the attached screenshot, the chart's values drop to the bottom, indicating that the metrics for new users, DAUs, and realtime users have decreased to zero or are incorrectly displayed. This issue persists even though the events are being properly received.

Screenshot 2024-08-24 at 12 09 24 PM
crleona commented 2 weeks ago

Hi @Charchoghlyan, please double check that user and device Ids are being set consistently across both SDKs, and the event output from each SDK reflects these the same way. If there's a specific technical issue with the SDK we can help with, please let us know.