Very nice read and lots of good, actionable suggestions.
Most important (my personal view)
Listen
Don’t interrupt
Don’t finish the other person’s sentences
Don’t say, “I knew that.”
Don’t even agree with the other person (even if he praises you, just say, “Thank You”).
Don’t use the words, “no”, “but”, and “however.”
Don’t be distracted. Don’t let your eyes or attention wander elsewhere while the other person is talking.
Maintain your end of the dialogue by asking intelligent questions that (a) show you are paying attention, (b) move the conversation forward, and (c) require the other person to talk (while you listen).
Eliminate any striving to impress the other person with how smart or funny you are. Your only aim is to let the other person feel that he or she is accomplishing that.
21 habits
Winning too much
Adding too much value
Passing judgement
Making destructive comments
Will this comment help our customers?
Will this comment help our company?
Will this comment help the person I’m talking to?
Will this comment help the person I’m talking about?
Starting with “No”, “But”, or “Whatever.”
Telling the world how smart you are.
Speaking when angry.
Negativity or “Let me explain why that won’t work.”
Very nice read and lots of good, actionable suggestions.
Most important (my personal view)
21 habits