What got you here, won't get you there - Marshall Goldsmith

[amsaha]

Very nice read and lots of good, actionable suggestions.

Most important (my personal view)

• Listen
• Don’t interrupt
• Don’t finish the other person’s sentences
• Don’t say, “I knew that.”
• Don’t even agree with the other person (even if he praises you, just say, “Thank You”).
• Don’t use the words, “no”, “but”, and “however.”
• Don’t be distracted. Don’t let your eyes or attention wander elsewhere while the other person is talking.
• Maintain your end of the dialogue by asking intelligent questions that (a) show you are paying attention, (b) move the conversation forward, and (c) require the other person to talk (while you listen).
• Eliminate any striving to impress the other person with how smart or funny you are. Your only aim is to let the other person feel that he or she is accomplishing that.

21 habits

1. Winning too much
2. Adding too much value
3. Passing judgement
4. Making destructive comments
   1. Will this comment help our customers?
   2. Will this comment help our company?
   3. Will this comment help the person I’m talking to?
   4. Will this comment help the person I’m talking about?
5. Starting with “No”, “But”, or “Whatever.”
6. Telling the world how smart you are.
7. Speaking when angry.
8. Negativity or “Let me explain why that won’t work.”
9. Withholding information
10. Failing to give proper recognition
11. Claiming credit that we don’t deserve
12. Making excuses
13. Clinging to the past
14. Playing favourites
15. Refusing to express “regret.”
16. Not listening
17. Failing to express gratitude
18. Punishing the messenger
19. Passing the buck
20. An excessive need to be “me”
21. Goal obsession