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amyxzhang / squadbox

Fight harassment with your squad.
https://squadbox.org
MIT License
24 stars 7 forks source link

Gather guidelines and resources for moderators #10

Open kmahar opened 7 years ago

kmahar commented 7 years ago

these exist in a lot of places online already. we should compile a guide of resources and tips for moderators to help them deal with the workload and psychological consequences of dealing with harassment.

post anything good you find here!

lee-dohm commented 6 years ago

:wave: I just found out about this project from a friend and coworker of mine. The main recommendation that I have is the Maintainer's Guide to Staying Positive. It's intended to be used by open source maintainers dealing with the deluge of bug reports, feature requests and other feedback from people interested in an open source project. I think a lot of the recommendations in it though apply directly to your goal of "help[ing] them deal with the workload and psychological consequences of dealing with harassment", especially the Do's and don'ts section.

amyxzhang commented 6 years ago

Thank you @lee-dohm!

kmahar commented 6 years ago

we should also think about gathering/creating more technical resources for the moderators. for example, a basic explanation of what sender verification/email signing is could be useful to them. there might be some info in the resources in #33 for people facing harassment that would help their mods too.

amyxzhang commented 6 years ago

Right now, the moderator view has a link to HeartMob's bystander resources: https://iheartmob.org/resources/bystander_self_care