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amzn / amazon-payments-magento-2-plugin

Extension to enable Amazon Pay on Magento 2
https://amzn.github.io/amazon-payments-magento-2-plugin/
Apache License 2.0
108 stars 75 forks source link

Amazon Pay does not create order in M2 Backend while payment is receives by amazon #191

Closed andidhouse closed 4 years ago

andidhouse commented 6 years ago

We have some orders which are not shown in the magento 2 backend - but the customers respond to us that they have payed via amazon pay.

If we look in our amazon pay account the transaction is there - but in our magento2 system there is no order with the order number.

Somehow the amazon pay extension does not send the order back to magento2 - worst cast of course as the customer has payed but no order could be shipped out.

islandskater43 commented 6 years ago

@andidhouse - are there any relevant log files you could share for this issue? Amazon Pay specific log files and generic Magento exception log files would be very beneficial.

islandskater43 commented 6 years ago

@andidhouse - any possibility of sharing the above mentioned info?

daniel-ness commented 6 years ago

I'm also experiencing this issue. It has only happened two times, both this month.

IPN logs appear fine and resemble any other order. Within the exception log I have identified this error:

[2018-07-16 10:55:02] main.ERROR: Amazon\Core\Exception\AmazonServiceUnavailableException: Amazon Pay could not process your request. Please try again. in xxxxxxxxxxxxxxxx/releases/20180628093802/vendor/amzn/amazon-payments-magento-2-plugin/src/Payment/Domain/AbstractAmazonAuthorizationResponse.php:4

prayagr commented 6 years ago

Hi @daniel-ness , which Magento and Amazon Pay versions are you using? I think your issue maybe related to #193

daniel-ness commented 6 years ago

Hi @prayagr

It's Magento v2.1.11 with Amazon Pay v1.2.6

lemked commented 5 years ago

Hi @daniel-ness ,

I'm sorry for the late reply on this issue. I believe this should not occur anymore with more recent versions of our extension. Can you verify and confirm this?

Kind regards, Daniel

Axel29 commented 5 years ago

Hi,

I'm experiencing the same problem.

Two customers reported that they paid (which is true as we can see in the Amazon Pay's seller central) but the order isn't present at all in Magento.

The common factor between those two customers is that they failed their first order and then succeeded. I don't know if that's the cause of the bug since there doesn't seem to be any log anywhere.

Magento version: 2.3.0 AmazonPay's version: 3.0.0 PHP version: 7.2 MySQL version: 5.7

Did anyone find a way to identify this bug / fix it?

Thank you,

Axel

ghost commented 4 years ago

Hello to everyone, I have out same issue. The customers place the orders on m2, the transaction on amz pay works correctly but the order is not placed while the payments is OK.

I tried to update on the latest version of the extension but the problem persist.

Magento version: 2.2.0 AmazonPay's version: 3.0.0 PHP version: 7.1 MySQL version: 5.7

Anyone has experienced this issue?

zichicc commented 4 years ago

Hi @Axel29,

please follow these instructions to update our extension to the latest available version we have a patch for (Amazon Pay version 3.3.0), Magento version 2.3.0:

https://gist.github.com/christianzichichi/934438b59a0894b68fdb79f56a98dd00

Can you verify the issue does not occur anymore after?

Thanks Regards,

Christian

zichicc commented 4 years ago

Hi @scgoeswild,

can you please provide merchant details like merchant Id, orderIds and Amazon Pay logs at payments-cp-devel@amazon.com?

Moreover, can you please also share the update process you followed to install version 3.0.0? I think you installed a wrong version since for Magento 2.1.0 to 2.2.3 versions, the latest available AP version is 1.3.0 (branch 1.x of this repo: https://github.com/amzn/amazon-payments-magento-2-plugin/tree/1.x). We also suggest upgrading your Magento installation to a more recent one.

Thank you Regards

Christian

zichicc commented 4 years ago

Hi all,

As we noticed no further inputs here I am going to have to go ahead and close this issue for now. If you experience any further issues please provide any screenshots or logs to payments-cp-devel@amazon.com, we would be glad to help you troubleshoot further. At this point, we would also recommend you upgrading your magento installation to the latest version to get the latest version of our extension too.

Thanks Regards

Christian

pavitrapapiofficial commented 3 years ago

Hi, I am facing the same issue on Magento Version : 2.3.5 Plugin Version : 3.4.1. Orders not being created in M2 admin but payment is successful. Additionally, I have got an error OrderReferenceNotModifiable `[2021-06-25 17:08:58] amazonClientLogger.DEBUG: POST mws.amazonservices.com /OffAmazonPayments/2013-01-01 AWSAccessKeyId=ACCESS_KEY_OF_MY_ACCOUNT&Action=SetOrderReferenceDetails&AmazonOrderReferenceId=P01-0714261-7849312&OrderReferenceAttributes.OrderTotal.Amount=63.2&OrderReferenceAttributes.OrderTotal.CurrencyCode=USD&OrderReferenceAttributes.PlatformId=AUGT0HMCLQVX1&OrderReferenceAttributes.SellerOrderAttributes.CustomInformation=Magento%20Version%20%3A%202.3.5%20Plugin%20Version%20%3A%203.4.1&OrderReferenceAttributes.SellerOrderAttributes.StoreName=STOERE_NAME&SellerId=SELLER_ID&SignatureMethod=HmacSHA256&SignatureVersion=2&Timestamp=2021-06-25T17%3A08%3A58.000Z&Version=2013-01-01 [] [] [2021-06-25 17:08:59] amazonClientLogger.DEBUG: amazon-pay-sdk-php/3.7.1 (PHP/7.3.28; Linux/x86_64/3.10.0-1160.21.1.el7.x86_64) [] [] [2021-06-25 17:08:59] amazonClientLogger.DEBUG:

Sender OrderReferenceNotModifiable a5bdf99b-76c8-45a4-aac8-419547116f02

[] []`

I hope this info will help you