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amzn / exoplayer-amazon-port

Official port of ExoPlayer for Amazon devices
Apache License 2.0
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Ad with duration <=5 seconds stay frozen and the player switch to the main content #101

Open sky-uiltonsantos opened 4 years ago

sky-uiltonsantos commented 4 years ago

Issue description

When any Ads that have duration <= 5 seconds plays, the first frame is shown but stay frozen and automatically the player switch to the main content.

The expected behaviour should play the advert normally. It's possible to play any Ads that duration is greater than 5 seconds, that's a really weird bug.

We've tested using your sample app and the Exoplayer sample-app as well, the same behaviour in both cases.

We've used the same manifest to play as the main content and the manifest plays fine.

Reproduction steps

Link to test content

This is the APK that you can test it https://www.dropbox.com/s/ysmpx23ufkfqb98/demo-ima-debug.apk?dl=0

A full bug report captured from the device

bugreport-NS6271-2020-03-04-19-33-41.zip

Version of ExoPlayer being used

Using version 2.10.8

Device(s) and version(s) of Android being used

sky-uiltonsantos commented 4 years ago

This is the video reproducing the problem IMG_2543.webm.zip

aditya-gu commented 4 years ago

Hi @sky-uiltonsantos , Thanks for the A2A. We have released version 2.11.3 of ExoPlayer with Amazon changes. Could you please check if the issue is reproduced with this version as well? Also could you please confirm the FireOS version of Amazon FireTV stick where the issue is reproduced?

sky-uiltonsantos commented 4 years ago

Hi @sky-uiltonsantos , Thanks for the A2A. We have released version 2.11.3 of ExoPlayer with Amazon changes. Could you please check if the issue is reproduced with this version as well? Also could you please confirm the FireOS version of Amazon FireTV stick where the issue is reproduced?

Hi, We used these two devices here:

Is this information is enough for you?

aditya-gu commented 4 years ago

Yes. Thanks for the information.. :) We're looking into this issue. We'll keep you updated.

sky-uiltonsantos commented 4 years ago

Hey @aditya-gu the issue still happens on the version 2.11.3. This issue happens on the Exoplayer as well. Any luck with the investigation? Can you reproduce on your ends?

hunterkill3r commented 4 years ago

Hi @aditya-gu Have you had much luck with this issue?

aditya-gu commented 4 years ago

Hi, We are able to reproduce the issue at our end. We're working on it.

hunterkill3r commented 4 years ago

Hi @aditya-gu Have you got an update on your end for this issue? Many thanks!

aditya-gu commented 4 years ago

Hi, We're working on this issue. We'll be updating this ticket with our findings. Thanks for patience. :)

sky-filipeuva commented 4 years ago

A sample Ad manifest url that fails : https://mssl.fwmrm.net/m/1/171224/34/6297762/CK17122H_ENT_MEZZ_HULU_1783428_621/CK17122H_ENT_MEZZ_HULU_1783428_621.m3u8

aditya-gu commented 4 years ago

Hi @sky-filipeuva , Thanks for the ad manifest URL. We'll use this URL for debugging.

sky-uiltonsantos commented 4 years ago

Any news so far @aditya-gu? Do you need any more input from us?

aditya-gu commented 4 years ago

Hi @sky-uiltonsantos , We're working on it. We're making progress. Apologies for lacking progress details, as this is something I am not allowed to share.

sky-uiltonsantos commented 4 years ago

Hi @sky-uiltonsantos , We're working on it. We're making progress. Apologies for lacking progress details, as this is something I am not allowed to share.

Sure thing. Do you have any ETA for this?