[BUG] QuotaExceeded

[NoraYan]

we are trying to get orders, each order items, buyer info and address info via Api. There is no single api to get all the info , so we need to call different api by looping orders. Then we got error below: 429 { "errors": [ { "message": "You exceeded your quota for the requested resource.", "code": "QuotaExceeded" } How to solve this issue?

[stefnats]

@NoraYan i assume you don't get this error on the first call, but when you make frequent calls without long waiting times, right?

for that case, you should use the Reports API and request one of the Orders Report Type:

https://github.com/amzn/selling-partner-api-docs/blob/main/references/reports-api/reports_2020-09-04.md#createreport https://github.com/amzn/selling-partner-api-docs/blob/main/references/reports-api/reportType_string_array_values.md#order-reports

I hope that helps.

[randyjiang]

@NoraYan Hi, I'm creating an ERP for ecommerce sellers on Amazon, shopify, etc. Hope to get touch with you and seek opportunities for cooperation. My email: randyjiang@hotmail.com. WeChat: nz202605.

[AmericanY]

@stefnats am having the same issue actually. is there a chance to see a sample output of the reports mentioned ?

[cwm0103]

"errors": [ { "message": "You exceeded your quota for the requested resource.", "code": "QuotaExceeded" } ] } I have the same problem, how to solve it

[0573xieguojia]

"errors": [ { "message": "You exceeded your quota for the requested resource.", "code": "QuotaExceeded" } ] } I have the same problem, how to solve it

SPAPI would re-set for the integrate services, error message cause you call the API too often.

[rb3606]

Hello Anyone solved this ? I am stuck from last 2 days on same.

[soniksarungale]

If facing QuotaExceeded error, Use sleep() for couple of seconds between API calls.

[H4ckerman666]

If facing QuotaExceeded error, Use sleep() for couple of seconds between API calls.

how many seconds? i need to know the specific quota, do you know it?

[breaker05]

Has anyone solved this? Reading the docs it does not appear there is a set time limit and it says to be specific to your application. I solved this to a point by analyzing the rate limit header, x-amzn-RateLimit-Limit, however I am able to only make about 20 requests a minute before being throttled from doing bulk order updates.

Usage Plans and Rate Limits in the SP-API

[YanivC]

Ive been using amazons SP-API for about a year now and I can tell you for sure.. this was not a well architected solution. More than 70% of their responses when fatal provide zero help. Their limiters are WAY to limiting. And to top it off you cannot believe how many times I have received response in english that you can just tell..... this person does not speak english. The sandbox is NOT a real life scenario so there is no real way to do real testing. Horrible. Plus they even tell you try to rely on push notifications instead of polling but so many of their reports dont support it.... TRASH!

[m-faseeh-qbatch]

I need to make just 2-3 simultaneous requests to get reports and they are getting throttled every time. And there is no value being returned in the x-amzn-RateLimit-Limit header which could be used to manage the frequency of the requests. Surely excepted a lot better from this architecture. Disappointing! 😑

[Landsailor]

I need to make just 2-3 simultaneous requests to get reports and they are getting throttled every time....Disappointing! 😑

Absolutely. The 9000 Pound Gorilla that is Amazon's documentation and implementation of the only way we can access their store is disappointing, to say the least.

I gave up on basing reactions on useful throttling info being consistently returned, so I'm just going old-school.

At the beginning of my loop, I start with a .2 second pause before every SP-API call, then increment it by .5 or so seconds every time I get throttled. This is a script that runs every ten minutes or so. It may be unsophisticated, but it works.

[luckdragon]

I have 30 seconds of sleep between calls, and it still gives me that error, every 30 seconds

[animer3009]

We are using Airbyte to pull report data. Airbyte has 60 sec wait time.

022-10-08 16:27:41 source > Backing off _send(...) for 0.0s (airbyte_cdk.sources.streams.http.exceptions.UserDefinedBackoffException: Request URL: XXX, Response Code: 429, Response Text: {
  "errors": [
    {
      "message": "You exceeded your quota for the requested resource.",
     "code": "QuotaExceeded"
    }
  ]
})
2022-10-08 16:27:41 source > Retrying. Sleeping for 60 seconds

After I first faced this error (for some reports), every request ends with the same response.

[heysander]

It really depends on the report type. We are working with the GET_EPR_ANNUAL_REPORTS and get this QuotaExceeded error. Opened a case at Amazon, but received very generic copy paste work from the docs back. They layed of many people and try to solve support with AI or people that are not really skillful. It's a shame so many people sell on Amazon, and we eCom developers need to work with them....

[hellfire989]

Did anyone solve this issue?

[jonathantorralba]

Hola todos,

Amazon no lo pone nada facil y entre casos la ayuda por SellerCentral, deja mucho que desear. He realizo toda la integración de Amazon SP API a Doc. Espero que esto ayude a alguien que siga teniendo el problema:

he prodado tambien el parametro header: x-amzn-RateLimit-Limit, pero no funciona como tiempo de espera, sino aparece devuelve error, he decido usar el http_code.

Paso 1. Detectar la http_code de la respuesta: ` public function getOrderBuyerInfo($orderId) { $uri = "/orders/v0/orders/{$orderId}/buyerInfo";

    $queryParams = [];
    $queryParams['marketplaceId'] = 'A1RKKUPIHCS9HS';

    $response = $this->send($uri, $queryParams);

    if ($response['http_code'] == 429)
        return false;

    if ($response['http_code'] >= 300)
        throw new RuntimeException("RuntimeException ({$response['http_code']}): {$response['data']}");

    return $response['data']["payload"];

} `

Luego en el método o función que utilicéis la llamada haced esto: ` $orderBuyersInfo = []; $i = 1;

    foreach($orders as $order)
    {            
        $buyerInfo = [];

        do 
        {
            var_dump($i);

            $getOrderBuyerInfo = $ordersApi->getOrderBuyerInfo($order['AmazonOrderId']);
            if($getOrderBuyerInfo)
            {
                $buyerInfo['BuyerName'] = $this->getBuyerName($getOrderBuyerInfo);
                $orderBuyersInfo[$order['AmazonOrderId']] = $buyerInfo;
                unset($buyerInfo);  
            }
            else
                sleep(30);

            $i++;
        } while(isset($buyerInfo));

    }

`

tendréis que jugar con sleep(valor) a ver cual es el que mas se ajusta.

Lo siento por lo del idioma, google trasnlate y listo! ;)

[GJ-JG]

Hi all, For rate limits optimization, please also refer our blog post "Strategies to optimize rate limits for your application workloads" to better design the system and prevent the QuotaExceeded error.

Hope this helps. Best, Jiang

[github-actions[bot]]

This is a very old issue that is probably not getting as much attention as it deserves. We encourage you to check if this is still an issue after the latest release and if you find that this is still a problem, please feel free to open a new issue and make a reference to this one.

[github-actions[bot]]

closed for inactivity

[jordantomax]

@GJ-JG I have limited my request rates (both burst and total time) to half the rates specified by the API docs and I still receive this error. Is it possible that the docs are outdated?

[ivanzonware]

@jordantomax same issues here, using https://github.com/saleweaver/python-amazon-sp-api which is also endowed with the decorator throttle_retry(exception_classes=(), tries=5, delay=200, rate=1.3)

but after downloading a good amount of reports, the calls start to fail with the error {'code': 'QuotaExceeded', 'message': 'You exceeded your quota for the requested resource.', 'details': ''} and do not resume to normal operations unless waiting several hours.

I am using the Create Report operation https://developer-docs.amazon.com/sp-api/docs/reports-api-v2021-06-30-reference#post-reports2021-06-30reports

which has the following rate limits Rate (requests per second)	Burst
0.0167	15

I suspect issues at Amazon SP-API side

I tag @parvathm from SP-API support to have more attention on the issue and to provide a viable workaround

edit

POSSIBLE WORKAROUND

I noticed that the number of reports allowed before running into the QuotaExceeded is very close to the Create Report Burst. This lead me to believe that SP-API is changing the Rate and Burst dynamically without telling us due to overload on their side or similar issue. (example below) and later we get QuotaExceeded

Strategy: 1) save on the number of calls -> use maximum date range possible for your use case. In this way instead of making 12 calls for 30days report, you can make 1 call for 360days period. Make sure you can handle properly loading data (DB, memory ...) 2) introduce delay/sleep between one call and another, as a safety measure do not rely on Burst and always stay below the Rate for the given operation 3) once you hit QuotaExceeded wait for 12/24 hrs to allow the situation to reset

[fret423]

Thanks for your thoughts @ivanzonware. While your first 2 suggestions completely make sense, waiting for 12/24 hrs in many scenarios just isn't possible. A whole lot of use-cases of the API require 10s to 100s of API calls/day which definitely can't be deferred by 12/24 hrs.

I hope your tagged @parvathm can lend some more insights to this.

[pauljones0]

Commenting to keep the topic alive. I was planning on building a price tracking based on the SP-API, but now it seems that this is a terrible way to do so reliably

[or-en]

Did anyone find solution or explanation for this issue?

[SuperFlyingCow]

Experiencing this often now to almost all of the SP APIs. Anyone was able to fix it?

[luap2703]

@jordantomax same issues here, using https://github.com/saleweaver/python-amazon-sp-api which is also endowed with the decorator throttle_retry(exception_classes=(), tries=5, delay=200, rate=1.3)

but after downloading a good amount of reports, the calls start to fail with the error {'code': 'QuotaExceeded', 'message': 'You exceeded your quota for the requested resource.', 'details': ''} and do not resume to normal operations unless waiting several hours.

I am using the Create Report operation https://developer-docs.amazon.com/sp-api/docs/reports-api-v2021-06-30-reference#post-reports2021-06-30reports

which has the following rate limits

Rate (requests per second) Burst 0.0167 15 I suspect issues at Amazon SP-API side

I tag @parvathm from SP-API support to have more attention on the issue and to provide a viable workaround

edit

POSSIBLE WORKAROUND

I noticed that the number of reports allowed before running into the QuotaExceeded is very close to the Create Report Burst. This lead me to believe that SP-API is changing the Rate and Burst dynamically without telling us due to overload on their side or similar issue. (example below) and later we get QuotaExceeded

Strategy:

1. save on the number of calls -> use maximum date range possible for your use case. In this way instead of making 12 calls for 30days report, you can make 1 call for 360days period. Make sure you can handle properly loading data (DB, memory ...)
2. introduce delay/sleep between one call and another, as a safety measure do not rely on Burst and always stay below the Rate for the given operation
3. once you hit QuotaExceeded wait for 12/24 hrs to allow the situation to reset

Welcome to christmas 2024 and these errors occur for all our sellers regularly per day. To add onto this, using 1 report for 360d is not even possible for most reports.

We're ending up in not reliably being able to synchronize with reports.

I hope the amazon dev team is aware of the horrible experience that they do offer to their service providers and merchants..., never had so much pain with any API.