I successfully executed the inbound/fba/2024-03-20/inboundPlans/inboundPlanId/transportationOptions endpoint and received an operationId. However, when I query the status of the operationId, I get the following error message: Could you help me understand why this error is occurring and how to resolve it?

[XinYi1313]

[{"severity":"WARNING","code":"BadRequest","message":"WARNING: Since pallet info has not been provided, we may not be able to produce PCP-LTL options as part of GenerateTransportationOptions for the following shipment IDs: [sh95881907-cada-4ea5-b023-ba9ca15dcdf7]"},{"severity":"ERROR","code":"BadRequest","message":"ERROR: Fail to execute COMPUTE_TRANSPORTATION_OPTIONS API with errors."}]

[brandondev1]

3982 - Related

[brandondev1]

[{"severity":"WARNING","code":"BadRequest","message":"WARNING: Since pallet info has not been provided, we may not be able to produce PCP-LTL options as part of GenerateTransportationOptions for the following shipment IDs: [sh95881907-cada-4ea5-b023-ba9ca15dcdf7]"},{"severity":"ERROR","code":"BadRequest","message":"ERROR: Fail to execute COMPUTE_TRANSPORTATION_OPTIONS API with errors."}]

@XinYi1313 , Are you getting any LTL options for Amazon partnered carriers?

[XinYi1313]

No data is being returned. I think my POST request might be incorrect, so when I receive the request, no data is returned. Actually, my request returns an operation ID, but because the GET request doesn't return any data, I checked the status of the operation ID returned after the POST request was submitted successfully and found that it was not executed successfully.

[XinYi1313]

I have submitted the pallet information, but it is not working. Actually, we do not need the pallet service as we send small packages to Amazon. I have already provided Amazon with the box specifications and the items inside the boxes. Each box contains a single SKU. When I choose to split the shipment into one shipment directly to Amazon, I cannot generate the shipping options. However, when I choose to split it into three shipments, I can get the shipping options. But the returned options only include one shipment with the option to choose other carriers. Most of our shipments do not use Amazon's partnered carriers; only a small portion does, and this is also an issue.

Could you please help us understand why we are unable to generate the shipping options when choosing to split the shipment into one? Also, why does the system only return one shipment with the option to choose other carriers when we split into three shipments? We need most of our shipments to have the option to choose non-partnered carriers.

[Ironkyy]

Is this solved now? I also have the same problem.

[asd6979448]

Recently, this situation occurred when we called confirmTransportationOptions. Why is this happening?{"operation":"confirmTransportationOptions","operation_id":"0b7b9ee6-c30c-4101-9115-153c5afda3ba","operation_problems":[{"code":"InternalServerError","message":"ERROR: Something went wrong. Please try again later.","severity":"ERROR"},{"code":"InternalServerError","message":"ERROR: Something went wrong. Please try again later.","severity":"ERROR"},{"code":"InternalServerError","message":"ERROR: Something went wrong. Please try again later.","severity":"ERROR"}],"operation_status":"FAILED"}

[xyloneX]

crazy, everything went bad again

[loco925]

listTransportationOptionsdoesn‘t return something。why？place help me！how can i do

we use 【getInboundOperationStatus】to see result，it return： {"Data":{"Operation":"generateTransportationOptions","OperationId":"a6c624cc-4365-42bd-87a2-0fff734ecad0","OperationProblems":[{"Code":"BadRequest","Details":null,"Message":"WARNING: Since pallet and freight info has not been provided, we may not be able to produce PCP-LTL options as part of GenerateTransportationOptions for the following shipment IDs: [shaaa92bfe-dada-4ed6-b197-95245ea595a4, sh0de4901c-5bc6-442d-a0be-f9e0a2a4cfd6]","Severity":"WARNING"}],"OperationStatus":{"Value":"FAILED","Defined":true}},"IsSuccess":true,"ErrorCode":null,"Message":"{\"operationStatus\":\"FAILED\",\"operationId\":\"a6c624cc-4365-42bd-87a2-0fff734ecad0\",\"operation\":\"generateTransportationOptions\",\"operationProblems\":[{\"severity\":\"WARNING\",\"code\":\"BadRequest\",\"message\":\"WARNING: Since pallet and freight info has not been provided, we may not be able to produce PCP-LTL options as part of GenerateTransportationOptions for the following shipment IDs: [shaaa92bfe-dada-4ed6-b197-95245ea595a4, sh0de4901c-5bc6-442d-a0be-f9e0a2a4cfd6]\"}]}","AddtionData":{}}

[puppsupr]

HI, Are you still facing the issue ?

[lightningja]

I'm receiving transport options for LTL, but there is no estimated cost. Has anyone got the same issue?

[MeenaAmz]

@lightningja is this issue similar to 4252? If yes, please monitor update using the link provided. This issue will be tagging for closing. Thanks, Meena Selling Partner API Developer Services

[puppsupr]

Hi lightningja, You will see estimated cost only for Amazon Partnered transportation options. Sample response,

"transportationOptions": [

    {
        "carrier": {
            "name": "United States Postal Service",
            "alphaCode": "USPS"
        },
        "preconditions": [
            "CONFIRMED_DELIVERY_WINDOW"
        ],
        "shipmentId": "shxxxxxxxxxxxxxx",
        "shippingMode": "GROUND_SMALL_PARCEL",
        "transportationOptionId": "toxxxxxxxxxxxxxx",
        "shippingSolution": "USE_YOUR_OWN_CARRIER"
    },

    {
        "carrier": {
            "name": "UPS",
            "alphaCode": "UPSN"
        },
        "quote": {
            "cost": {
                "amount": 19.6,
                "code": "USD"
            }
        },
        "preconditions": [],
        "shipmentId": "shxxxxxxxxxxxxxx",
        "shippingMode": "GROUND_SMALL_PARCEL",
        "transportationOptionId": "toxxxxxxxxxxxxxx",
        "shippingSolution": "AMAZON_PARTNERED_CARRIER"
    }
]