[BUG] [SP-API] [Issue] /vendor/directFulfillment/shipping/v1/shippingLabels/ issue with AMZL and USPS_ATS methods

[MaplesDev]

I'm submitting a...

[ ] Regression (a behavior that used to work and stopped working in a new release)
[x] Bug report  
[ ] Feature request
[ ] Documentation issue or request
[ ] Other... Please describe:

SP-API Name and Version or Report/Feed Type

/vendor/directFulfillment/shipping/v1/shippingLabels/

Expected Behavior

When requesting shipping labels for AMZL_US_PREMIUM and USPS_ATS_PARCEL we cannot get shipping labels. However, we are able to get shipping labels for USPS_DS_EXT and other methods.

Current Behavior

The POST goes through fine when calling /shippingLabels, but the transaction status always comes back with an "INTERNAL_SERVER_ERROR" on the above shipping methods.

Amazon Support has cancelled over 500 orders and reissued them with the same methods, and they claim we must get labels through the carrier.

This API works for everything except for AMZL and USPS_ATS to get labels.

Context/Screenshots

{"payload": {"transactionStatus": {"transactionId":"REDACTED", "status":"Failure", "errors":[ {"code":"INTERNAL_SERVER_ERROR", "message":"Internal error. Please try again. ", "details":"Internal error. Please try again. " } ] } } }

Your Environment

We are using Java for the API calls on an AS400 using RPG. This has caused issues on over 500 orders and we cannot continue to have them cancelled and reissued.

[shreeharsh-a]

@MeenaAmz

[github-actions[bot]]

This is a very old issue that is probably not getting as much attention as it deserves. We encourage you to check if this is still an issue after the latest release and if you find that this is still a problem, please feel free to open a new issue and make a reference to this one.

[github-actions[bot]]

closed for inactivity