8008, 8572 error code: You are using UPCs, EANs, ISBNs, ASINs, or JAN codes that do not match the products you are trying to list

[MinjunYu]

I am migrating mws to sp-api to manage our listings. MWS has been working fine with creating new listings. Our brand is in Amazon registry and our UPC were purchased from GS1 long time ago. I am encountering the following issues with listingsApi

 issues: class ItemIssues {
        [class Issue {
            code: 8008
            message: We cannot recognize your child SKU: [300917-h8og-15prj]. For help on how to proceed, see https://sellercentral.amazon.com/gp/errorcode/8008
            severity: WARNING
            attributeNames: null
            categories: []
            enforcements: null
        }, class Issue {
            code: 8572
            message: You are using UPCs, EANs, ISBNs, ASINs, or JAN codes that do not match the products you are trying to list. Using incorrect UPCs, EANs, ISBNs, ASINs or JAN codes is prohibited and it can result in your ASIN creation privileges being suspended or permanently removed. Please ensure you are always using the appropriate UPC, EAN, ISBN, ASIN or JAN code when listing a product. If you have reached this message in error, please contact Seller/Vendor Support using the following link: https://sellercentral.amazon.com/hz/contact-us. For more information, refer to the ASIN Creation Policy Help Page - https://sellercentral.amazon.com/gp/help/201844590
            severity: ERROR
            attributeNames: null
            categories: [INVALID_ATTRIBUTE]
            enforcements: null
        }, class Issue {
            code: 13013
            message: There is no record of the SKU corresponding to this update on your account. This commonly occurs when there are other issues on your SKU.
            severity: ERROR
            attributeNames: null
            categories: []
            enforcements: class IssueEnforcements {
                actions: [class IssueEnforcementAction {
                    action: LISTING_SUPPRESSED
                }]
                exemption: class IssueExemption {
                    status: NOT_EXEMPT
                    expiryDate: null
                }
            }
        }, class Issue {
            code: 8566
            message: SKU does not match any ASIN and the product data provided is not eligible for ASIN creation. Please check 1) your UPC/EAN/GTIN is registered in the G1 tool or 2) ensure brand name used to list the product is the exact brand name or affiliated with the UPC/EAN/GTIN. If these steps did not work please log into your account and search error code 8566 for further information.
            severity: ERROR
            attributeNames: null
            categories: [INVALID_ATTRIBUTE]
            enforcements: null
        }]
    }

These are some sample submission IDs: Parent sku:300917, the parent sku seems to be fine.

 sku: 300917-h8og-t524
    status: ACCEPTED
    submissionId: 51e44bece6f145788b3c3a5c4057105d

 sku: 300917-plr9-ibc5
    status: ACCEPTED
    submissionId: 8bf5ed9f5f1b4ae680752e104c2d601e

[ben-pierre]

You'll need to contact seller support with proof that you own those UPCs. You should get the same error if you try and do this via SellerCentral, but it will also tell you to contact seller support.

[supoman-service]

Go to the backend of the store to see if this SKU has these prompts? This usually requires opening a case in the backend of the store

Minjun Yu @.***> 于2024年5月9日周四 18:26写道：

I am migrating mws to sp-api to manage our listings. MWS has been working fine with creating new listings. Our brand is in Amazon registry and our UPC were purchased from GS1 long time ago. I am encountering the following issues with listingsApi

issues: class ItemIssues { [class Issue { code: 8008 message: We cannot recognize your child SKU: [300917-h8og-15prj]. For help on how to proceed, see https://sellercentral.amazon.com/gp/errorcode/8008 severity: WARNING attributeNames: null categories: [] enforcements: null }, class Issue { code: 8572 message: You are using UPCs, EANs, ISBNs, ASINs, or JAN codes that do not match the products you are trying to list. Using incorrect UPCs, EANs, ISBNs, ASINs or JAN codes is prohibited and it can result in your ASIN creation privileges being suspended or permanently removed. Please ensure you are always using the appropriate UPC, EAN, ISBN, ASIN or JAN code when listing a product. If you have reached this message in error, please contact Seller/Vendor Support using the following link: https://sellercentral.amazon.com/hz/contact-us. For more information, refer to the ASIN Creation Policy Help Page - https://sellercentral.amazon.com/gp/help/201844590 severity: ERROR attributeNames: null categories: [INVALID_ATTRIBUTE] enforcements: null }, class Issue { code: 13013 message: There is no record of the SKU corresponding to this update on your account. This commonly occurs when there are other issues on your SKU. severity: ERROR attributeNames: null categories: [] enforcements: class IssueEnforcements { actions: [class IssueEnforcementAction { action: LISTING_SUPPRESSED }] exemption: class IssueExemption { status: NOT_EXEMPT expiryDate: null } } }, class Issue { code: 8566 message: SKU does not match any ASIN and the product data provided is not eligible for ASIN creation. Please check 1) your UPC/EAN/GTIN is registered in the G1 tool or 2) ensure brand name used to list the product is the exact brand name or affiliated with the UPC/EAN/GTIN. If these steps did not work please log into your account and search error code 8566 for further information. severity: ERROR attributeNames: null categories: [INVALID_ATTRIBUTE] enforcements: null }] }

These are some sample submission IDs: Parent sku:300917, the parent sku seems to be fine.

sku: 300917-h8og-t524 status: ACCEPTED submissionId: 51e44bece6f145788b3c3a5c4057105d

sku: 300917-plr9-ibc5 status: ACCEPTED submissionId: 8bf5ed9f5f1b4ae680752e104c2d601e

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[github-actions[bot]]

This is a very old issue that is probably not getting as much attention as it deserves. We encourage you to check if this is still an issue after the latest release and if you find that this is still a problem, please feel free to open a new issue and make a reference to this one.

[github-actions[bot]]

closed for inactivity