No Buyer Information

[Tanveer-LowCoder]

When I call the /orders/v0/orders/{orderId}/buyerInfo SP API call, I get the following response:

{ "AmazonOrderId": "113-1992388-6xxxxxx", "BuyerEmail": "5ftnkh20gxxxxxx@marketplace.amazon.com" }

According to the documentation, its supposed to return the following:

OrderBuyerInfo

Name	Description	Schema
AmazonOrderId required	An Amazon-defined order identifier, in 3-7-7 format.	string
BuyerEmail optional	The anonymized email address of the buyer.	string
BuyerName optional	The name of the buyer.	string
BuyerCounty optional	The county of the buyer.	string
BuyerTaxInfo optional	Tax information about the buyer.	BuyerTaxInfo
PurchaseOrder Numberoptional	The purchase order (PO) number entered by the buyer at checkout. Returned only for orders where the buyer entered a PO number at checkout.	string

I confirmed that the isGift option is false. So this is not a gift, not sure what else could be the reason for this.

[sherlock270]

The only required element in the response is AmazonOrderId

[Tanveer-LowCoder]

Is there another way to extract the buyer information?

[MrYing]

Me too

[MrYing]

Does anyone know how to get these interface data? What is the reason for not applying for permission?

[pprbhm]

Hello, Only authorized sellers for confidential information will have access to buyer's information as per data usage policy. For this instance, i have to check back with orders team to take a look. We have a support forum where you can create a support case and we can go over details in that case in a disciplinary manner if you want to do that i would be happy to guide. Here's the link to create a Support case

[MrYing]

Hello , Has your problem been solved？ Can you support me？

[Trocellen]

we are experiencing also an issue consuming a API-SP for buyer information.

The API involved is: getOrderBuyerInfo.

In few word we are able only to retrieve the mail information without other useful value for our business. We need information about:

BuyerName The name of the buyer. string BuyerCounty The county of the buyer. string BuyerTaxInfo Tax information about the buyer

This information are requested only in case of Business Invoices

How to assign the correct permission? Thanks a lot

[Trocellen]

@nodisk8800 thanks a lot for your contribution.

Unfortunately it's not like that; you can see below payload shipping address.

{ "payload": { "AmazonOrderId": "xxx-xxxxxxx-xxxxxxx", "ShippingAddress": { "StateOrRegion": "Milano", "PostalCode": "20100", "City": "MILANO", "CountryCode": "IT", "Name": "" } } }

As you can see:

Name Address VAT code

are missing.

[uncenteredDiv]

@Trocellen Noticed the same issue today ...

AmazonOrderId: '306-xxxxxxx-xxxxxxx',
ShippingAddress: {
  StateOrRegion: 'Sachsen',
  PostalCode: '09366',
  City: 'Niederdorf',
  CountryCode: 'DE',
  Name: ''
}

According to the Schema there should be the following fields available

Address {
    /**
     * The name.
     * @type {string}
     * @memberof Address
     */
    Name: string;
    /**
     * The street address.
     * @type {string}
     * @memberof Address
     */
    AddressLine1?: string;
    /**
     * Additional street address information, if required.
     * @type {string}
     * @memberof Address
     */
    AddressLine2?: string;
    /**
     * Additional street address information, if required.
     * @type {string}
     * @memberof Address
     */
    AddressLine3?: string;
    /**
     * The city 
     * @type {string}
     * @memberof Address
     */
    City?: string;
    /**
     * The county.
     * @type {string}
     * @memberof Address
     */
    County?: string;
    /**
     * The district.
     * @type {string}
     * @memberof Address
     */
    District?: string;
    /**
     * The state or region.
     * @type {string}
     * @memberof Address
     */
    StateOrRegion?: string;
    /**
     * The municipality.
     * @type {string}
     * @memberof Address
     */
    Municipality?: string;
    /**
     * The postal code.
     * @type {string}
     * @memberof Address
     */
    PostalCode?: string;
    /**
     * The country code. A two-character country code, in ISO 3166-1 alpha-2 format.
     * @type {string}
     * @memberof Address
     */
    CountryCode?: string;
    /**
     * The phone number. Not returned for Fulfillment by Amazon (FBA) orders.
     * @type {string}
     * @memberof Address
     */
    Phone?: string;
    /**
     * The address type of the shipping address.
     * @type {string}
     * @memberof Address
     */
    AddressType?: AddressAddressTypeEnum;
}

@pprbhm any ideas?

[CebulMaciej]

I have same problem. could it be the reason, that application listing is in state "ready for publishing"?

[uncenteredDiv]

I thought maybe it's because I don't have access to the "Direct Shipping" Role - for which you have to apply first ... But even thought - after a looong process - I have that role now and updated the App Roles - I still don't get any useful Shipping Informations from this Endpoint ...

Frustrating 🙄

[CebulMaciej]

How long was you waiting for approve? i have waited for 3 days and.. I'm still waiting :)

[uncenteredDiv]

@CebulMaciej took about a week to get a reply & my first request was denied -.-

[CebulMaciej]

@unterweltler What was wrong, if can i ask? :)

[uncenteredDiv]

@CebulMaciej was not specific enough with the PrivacyPolicy Guidelines we have.

[NoraYan]

@unterweltler I also got approval of PII and selected direct shipping role, but didn't have fill buyerinfo and shipping address. Did you get it now?

[uncenteredDiv]

@NoraYan you need to generate a new RefreshToken and replace it in your App.

[noor-mohmmad]

@unterweltler How can i get PII access for buyerInfo API

[abuzuhri]

Same problem here how , is that because if Draft application ?

[ademdc]

Hello from June 2022. I also have the same issue. I don't get the Street and buyer name. Any progress by anyone?

[noor-mohmmad]

On Sun, 19 Jun 2022 at 6:17 PM, Adem Dinarević @.***> wrote:

Hello from June 2022. I also have the same issue. I don't get the Street and buyer name. Any progress by anyone?

— Reply to this email directly, view it on GitHub https://github.com/amzn/selling-partner-api-models/issues/896, or unsubscribe https://github.com/notifications/unsubscribe-auth/AGFUENCSVACVPTS362E5IYTVP4JFPANCNFSM4VLWD44Q . You are receiving this because you commented.Message ID: @.***>

Hello, Do you have PII access.

Regards Noor

[fazal26]

Why this issue is closed, they haven't shared a solution for this, I'm getting the same issue and the api seems be expiring in couple of weeks.

[uncenteredDiv]

@Ahsannaeem405 sorry ... it's way too long since I did the hole process and apparently alot has changed since then.

It's kinda annoying that Amazon is actively making it hard for 3rd-Party-Developers - but also big companies to access their order customer informations 🤦🏻‍♂️