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an-anime-team / an-anime-game-launcher

An Anime Game launcher for Linux with telemetry disabling
https://discord.gg/ck37X6UWBp
GNU General Public License v3.0
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Error 10351-4001： 机器环境异常，请重启机器 #284

Closed BakaJzon closed 7 months ago

BakaJzon commented 1 year ago

CN server

When I played this game for about 30s-1min (which means I can login and open the door), it popped out to tell me reboot my computer. Still, it prevents me playing this game after I reboot my computer again and again. (SINCE today) 图片 config.json debug.log

krypt0nn commented 1 year ago

First time seeing this error code. Try to run the game repairer. Also people report that latest wine-ge-proton builds create broken wine prefixes, so you can try to delete the prefix folder and create it with older builds (download and select another wine version, close the launcher, delete prefix folder from the launcher's folder, open launcher again and let it recreate the prefix)

c02y commented 1 year ago

I'm plaything the game under Steam which is nothing related to this launcher, it happens every time (about 3 times in recent days) around 30s-1min after I login the game, but when I'm back to the login window (without rebooting my computer or closing the game window), I login again, the game runs without any issue.

kamikaze211 commented 1 year ago

I'm plaything the game under Steam which is nothing related to this launcher, it happens every time (about 3 times in recent days) around 30s-1min after I login the game, but when I'm back to the login window (without rebooting my computer or closing the game window), I login again, the game runs without any issue.

Same as you. I got this issue since yesterday, but what I should say is that, it seems to be an issue only happens with CN server? Another issue about CN server before 4.1 is that, when the second gacha comes in every big version of Genshin, the game will give you a "Data error", and prevent you to log in. Now, everything is OK, but it changes to "Error 10351-4001", even though, we can still play Genshin on linux.

c02y commented 1 year ago

I'm plaything the game under Steam which is nothing related to this launcher, it happens every time (about 3 times in recent days) around 30s-1min after I login the game, but when I'm back to the login window (without rebooting my computer or closing the game window), I login again, the game runs without any issue.

Same as you. I got this issue since yesterday, but what I should say is that, it seems to be an issue only happens with CN server? Another issue about CN server before 4.1 is that, when the second gacha comes in every big version of Genshin, the game will give you a "Data error", and prevent you to log in. Now, everything is OK, but it changes to "Error 10351-4001", even though, we can still play Genshin on linux.

Yeah, I was playing both the CN server and other server, this issue happens on the CN server, I haven't played the non-CN server for a while, not sure about the situation on the non-CN server, but I'm sure about that the Data error window only occurs on the CN server.

About the Data error window, it happens right after or a few days delayed once the second banner is unlocked. Let's wait for a few days. I sincerely hope that the CN server maintainers of the game show some mercy for the Linux/macOS players, since they already repeatedly banned our Linux/macOS device for quite a few months, I was even thinking that they are enjoying playing with CN server Linux/macOS players.

Jason-summer commented 1 year ago

The same. It happened after the game updated something.

kamikaze211 commented 1 year ago

It seems to be fixed by 4.2 version. I have played 4.2 for 2 days, no longer to see this error. But still cannot confirm if the "data error" will come back.

c02y commented 1 year ago

It seems to be fixed by 4.2 version. I have played 4.2 for 2 days, no longer to see this error. But still cannot confirm if the "data error" will come back.

Wait for the phase 2 banner.

UPDATE: OK, I got the error window today. Much earlier than expected.

kamikaze211 commented 1 year ago

OK, after 3days , I got this message "Error 10351-4001： 机器环境异常，请重启机器" again.

BakaJzon commented 1 year ago

The (temporary) resolution still helps:

  1. DON'T restart anything
  2. press the button and back to door
  3. login again and have fun! Aha

At least, we can play this game.

redapple0204 commented 1 year ago

I am concerned about the possibility of being banned after this error message pops up while attempting to continue playing the game. After all, the error clearly indicates that there is an abnormality with the machine, which could provide a legitimate reason for a ban. If I were banned for 10 years because of this, I feel like it would not be worth it. It would be better to play on Windows or on a smartphone instead.

c02y commented 1 year ago

I am concerned about the possibility of being banned after this error message pops up while attempting to continue playing the game. After all, the error clearly indicates that there is an abnormality with the machine, which could provide a legitimate reason for a ban. If I were banned for 10 years because of this, I feel like it would not be worth it. It would be better to play on Windows or on a smartphone instead.

AFAIK no such kind of ban is reported so far just because you run the game on Linux/macOS.

BakaJzon commented 11 months ago

It seems to be fixed by 4.3 version. I have played 4.3 for 3 days, no longer to see this error. But still cannot confirm if the "data error" will come back.

Kimiblock commented 11 months ago

Weird, still happens to me.

What changed is that the popup comes up later than previous versions

kamikaze211 commented 11 months ago

It seems to be fixed by 4.3 version. I have played 4.3 for 3 days, no longer to see this error. But still cannot confirm if the "data error" will come back.

Need more time to confirm that if this report message will come back or not. As our experience before, the report message will not show in several days after a new big version update, but ater some days, it always came back.

It happened to me today, 2023-12-27.

Kimiblock commented 10 months ago

Yeah, the popup doesn't go away even after I entered the door twice.

image

kamikaze211 commented 10 months ago

Now it is happening on CN server linux players. I recieved several reports today at #archlinux-cn-genshin group on telegram. We tried to change to ge-proton, and rebuild the prefix, but not work at all. It seems that we (CN players) have to use Windows to play GI. We are back to this time : https://notabug.org/Krock/dawn/issues/401

c02y commented 10 months ago

Now it is happening on CN server linux players. I recieved several reports today at #archlinux-cn-genshin group on telegram. We tried to change to ge-proton, and rebuild the prefix, but not work at all. It seems that we (CN players) have to use Windows to play GI. We are back to this time : https://notabug.org/Krock/dawn/issues/401

It is always cn server issue, global servers never have any kind of this. We thought it is finally fixed in previous patches, but now it seems, cn server maintainers are saying: "Miss me? We miss you."

CHN-beta commented 10 months ago

Now it is happening on CN server linux players. I recieved several reports today at #archlinux-cn-genshin group on telegram. We tried to change to ge-proton, and rebuild the prefix, but not work at all. It seems that we (CN players) have to use Windows to play GI. We are back to this time : https://notabug.org/Krock/dawn/issues/401

same issue

940842546 commented 10 months ago

Now it is happening on CN server linux players. I recieved several reports today at #archlinux-cn-genshin group on telegram. We tried to change to ge-proton, and rebuild the prefix, but not work at all. It seems that we (CN players) have to use Windows to play GI. We are back to this time : https://notabug.org/Krock/dawn/issues/401

the same issue, it happens every several minutes

littlewu2508 commented 10 months ago

Now it is happening on CN server linux players. I recieved several reports today at #archlinux-cn-genshin group on telegram. We tried to change to ge-proton, and rebuild the prefix, but not work at all. It seems that we (CN players) have to use Windows to play GI. We are back to this time : https://notabug.org/Krock/dawn/issues/401

the same issue, it happens every several minutes

I have posted a potential solution at https://notabug.org/Krock/dawn/issues/401#issuecomment-40652

CHN-beta commented 10 months ago

Now it is happening on CN server linux players. I recieved several reports today at #archlinux-cn-genshin group on telegram. We tried to change to ge-proton, and rebuild the prefix, but not work at all. It seems that we (CN players) have to use Windows to play GI. We are back to this time : https://notabug.org/Krock/dawn/issues/401

the same issue, it happens every several minutes

I have posted a potential solution at https://notabug.org/Krock/dawn/issues/401#issuecomment-40652

works on my machine

940842546 commented 10 months ago

Now it is happening on CN server linux players. I recieved several reports today at #archlinux-cn-genshin group on telegram. We tried to change to ge-proton, and rebuild the prefix, but not work at all. It seems that we (CN players) have to use Windows to play GI. We are back to this time : https://notabug.org/Krock/dawn/issues/401

the same issue, it happens every several minutes

I have posted a potential solution at https://notabug.org/Krock/dawn/issues/401#issuecomment-40652

worked for me too

StarChenPy commented 10 months ago

Today is 2024/1/18, and I haven't encountered this issue.

kamikaze211 commented 10 months ago

Today is 2024/1/18, and I haven't encountered this issue.

It was fixed on 2024/1/17. Seems that many windows users also got the same error report, so Mihoyo fixed it.

TsubakiDev commented 9 months ago

If you encounter this problem again in the future, please direct the 4 URLs reported by Genshin Impact to 0.0.0.0, which should solve the problem.

BakaJzon commented 7 months ago

Any new ban?

redapple0204 commented 6 months ago

Does it seem like the issue has resurfaced again?

c02y commented 6 months ago

Does it seem like the issue has resurfaced again?

It happens twice a few days ago, works normally without this issue after that.

But It can't be launched using Steam anymore since yesterday which is weird, I've been launching it using Steam for quite some time. It is OK if you are using https://github.com/an-anime-team/anime-games-launcher

kamikaze211 commented 6 months ago

There are now about 2 ways to bypass the 4001 error.

One is to reconnect the network when login in to the big world after opening the door. Here is a way to STOP the game and CONTINUE, then you will reconnect the network. You can simply bind this shell script as a hotkey to use it.

kill -STOP $(pgrep YuanShen.exe) && \
    sleep 90 && \
    kill -CONT $(pgrep YuanShen.exe)

Another one is, add the cloud game parameter, to get a MOBILE UI. But notice that you need a gamepad to change the controlling device from the mobile tapping screen to the keyboard or gamepad.

use_mobile_platform -platform_type CLOUD_THIRD_PARTY_MOBILE -is_cloud 1
redapple0204 commented 6 months ago

There are now about 2 ways to bypass the 4001 error.

One is to reconnect the network when login in to the big world after opening the door. Here is a way to STOP the game and CONTINUE, then you will reconnect the network. You can simply bind this shell script as a hotkey to use it.

kill -STOP $(pgrep YuanShen.exe) && \
    sleep 90 && \
    kill -CONT $(pgrep YuanShen.exe)

Another one is, add the cloud game parameter, to get a MOBILE UI. But notice that you need a gamepad to change the controlling device from the mobile tapping screen to the keyboard or gamepad.

use_mobile_platform -platform_type CLOUD_THIRD_PARTY_MOBILE -is_cloud 1

Does it seem like the issue has resurfaced again?

It happens twice a few days ago, works normally without this issue after that.

But It can't be launched using Steam anymore since yesterday which is weird, I've been launching it using Steam for quite some time. It is OK if you are using https://github.com/an-anime-team/anime-games-launcher

Thank you both for your help. By using the launcher and pausing the game process, I was able to successfully bypass the 4001 error and can now play the game normally.