GoDaddy problems with this plug in

RaynaNeises commented 8 years ago

Problem:

I have installed this plug in on a couple of sites with not problem. I have tried to install it on two GoDaddy sites and it won't work. I spoke with tech support and they helped me install in on the server but it doesn't run correctly. When I installed it on the second site via the server it caused a fatal error and had to be deleted to restore the site.

Steps To Reproduce:

1. 2. 3. 4.

Additional Information:

Device:

Operating System:

Browser:

Screen Resolution:

Reference:

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[ ] You have reproduced the issue using the latest code from the master branch of this repository.
[ ] You searched Github for the issue and found no reports of the issue currently open.
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[ ] You have provided a detailed description of the issue.
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[ ] You have provided the steps that one must take to reproduce the issue.

andyhqtran commented 8 years ago

It seems like this issue with GoDaddy hosting itself, I'll look more into it.

gkblu commented 8 years ago

FWIW, I was able to load & activate the plugin on a GD managed WP site today. Obviously don't have a solution for the non-managed hosting product, but just wanted to note that the GD managed WP site seems to work properly.

mooteki commented 8 years ago

Does anybody know what keeps this plugin from installing on a Go daddy host? I got a response saying that my support question has been closed due to a duplicate post and was referred to this thread. Which was no help at all.

I wouldn't know what to tell my host other than "Hey guys, my plugin doesn't want to install...but the developer swears it's not the plugin's fault". Since I have no idea how the plugin was made I wouldn't know it's requirements or what to say. I was hoping to find something on this thread that would at least point me to the right direction...example: This plugin will only work if this or that were enabled/disabled on the host or make sure your host have these settings etc.

Thanks in advance.

lukecav commented 8 years ago

What type of GoDaddy hosting are you using, is this on regular shared hosting or managed WP hosting?

RaynaNeises commented 8 years ago

Regular shared hosting.

From: Luke Cavanagh [mailto:notifications@github.com] Sent: Wednesday, June 29, 2016 12:50 PM To: andyhqtran/Divi-100-Article-Card Divi-100-Article-Card@noreply.github.com Cc: Rayna Neises rayna@takeheartcoaching.com; Author author@noreply.github.com Subject: Re: [andyhqtran/Divi-100-Article-Card] GoDaddy problems with this plug in (#18)

What type of GoDaddy hosting are you using, is this on regular shared hosting or managed WP hosting?

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHubhttps://github.com/andyhqtran/Divi-100-Article-Card/issues/18#issuecomment-229434430, or mute the threadhttps://github.com/notifications/unsubscribe/AS0zpoy_DNWMnIeMbmaFfHpXsucWlMNfks5qQrA4gaJpZM4Iucaf.

fikrirasyid commented 8 years ago

@RaynaNeises @mooteki @gkblu can you provide information about these two things:

Server details. You can try installing then activating https://wordpress.org/plugins/wordpress-php-info/, go to dashboard > settings > WordPress phpinfo() then copy and paste the server details.
Issue details. You can screenshot how the issue looks like and paste it on this thread.

mooteki commented 8 years ago

Hi Lukecav Regular Shared Hosting (Deluxe Linux Hosting with cPanel)

Hi fikrirasyid System: Linux p3plcpnl0545.prod.phx3.secureserver.net 2.6.32-673.8.1.lve1.4.3.el6.x86_64 #1 SMP Wed Feb 10 08:57:30 EST 2016 x86_64

Below is the screenshot of my browser after installing the divi-100-article-card.zip plugin.

screen-shot

Thanks for the help guys!

mooteki commented 8 years ago

Below is my original post (the one that was closed due to duplication). Pasting it here just incase any of the info helps.

Problem:

After trying to install the plugin. Browser returns with the following error message below:

screenshot

screen-shot

I tried to install other plugins like the "divi-100-hamburger-menu.zip" plugin with no problems.

Steps To Reproduce:

Downloaded plugin from: http://www.elegantthemes.com/blog/divi-resources/free-divi-extension-gives-the-divi-blog-module-a-brand-new-look. Also tried downloading it from this source: https://github.com/andyhqtran/Divi-100-Article-Card/releases
From the wordpress admin panel: Plugin>>Add new>>Upload Plugin>>Choose File>>
Select "divi-100-article-card.zip" from drive
Click "Install now" button
Browser Returns with error message indicated above

Additional Information:

Wordpress Version: WordPress v4.5.2

Divi Version: Divi v 2.7.5

Child Theme: None - Uses Default Parent Theme

Device: MacBook Pro (mid 2012)

Operating System: OSX Yosemite v10.10.5

Browser: Chrome v51.0.2704.84 (64-bit)

Screen Resolution: 1280 x 800

Hosting Service: GoDaddy Deluxe Linux Hosting with cPanel

fikrirasyid commented 8 years ago

@mooteki what is the php version of the server you use? You can try installing then activating https://wordpress.org/plugins/wordpress-php-info/, go to dashboard > settings > WordPress phpinfo() then copy and paste the server details.

mooteki commented 8 years ago

@fikrirasyid

PHP Version 5.4.43 System Linux p3plcpnl0545.prod.phx3.secureserver.net 2.6.32-673.8.1.lve1.4.3.el6.x86_64 #1 SMP Wed Feb 10 08:57:30 EST 2016 x86_64

Other Details Build Date Jul 23 2015 20:38:44 Configure Command './configure' '--enable-bcmath' '--enable-calendar' '--enable-exif' '--enable-ftp' '--enable-gd-native-ttf' '--enable-libxml' '--enable-mbstring' '--enable-pdo=shared' '--enable-soap' '--enable-sockets' '--enable-zip' '--prefix=/usr/local' '--with-bz2' '--with-curl=/opt/curlssl/' '--with-freetype-dir=/usr' '--with-gd' '--with-gettext' '--with-imap=/opt/php_with_imap_client/' '--with-imap-ssl=/usr' '--with-jpeg-dir=/usr' '--with-kerberos' '--with-libdir=lib64' '--with-libexpat-dir=/usr' '--with-libxml-dir=/opt/xml2' '--with-libxml-dir=/opt/xml2/' '--with-mcrypt=/opt/libmcrypt/' '--with-mysql=/usr' '--with-mysql-sock=/var/lib/mysql/mysql.sock' '--with-mysqli=/usr/bin/mysqlconfig' '--with-openssl=/usr' '--with-openssl-dir=/usr' '--with-pcre-regex=/opt/pcre' '--with-pdo-mysql=shared' '--with-pdo-sqlite=shared' '--with-pic' '--with-png-dir=/usr' '--with-tidy=/opt/tidy/' '--with-xmlrpc' '--with-xpm-dir=/usr' '--with-zlib' '--with-zlib-dir=/usr' Server API CGI/FastCGI Virtual Directory Support disabled Configuration File (php.ini) Path /usr/local/lib Loaded Configuration File /usr/local/lib/php.ini Scan this dir for additional .ini files (none) Additional .ini files parsed (none) PHP API 20100412 PHP Extension 20100525 Zend Extension 220100525 Zend Extension Build API220100525,NTS PHP Extension Build API20100525,NTS Debug Build no Thread Safety disabled Zend Signal Handling disabled Zend Memory Manager enabled Zend Multibyte Support provided by mbstring IPv6 Support enabled DTrace Support disabled Registered PHP Streams https, ftps, compress.zlib, compress.bzip2, php, file, glob, data, http, ftp, zip, phar Registered Stream Socket Transports tcp, udp, unix, udg, ssl, sslv3, sslv2, tls Registered Stream Filters zlib., bzip2., convert.iconv., mcrypt., mdecrypt., string.rot13, string.toupper, string.tolower, string.striptags, convert., consumed, dechunk

fikrirasyid commented 8 years ago

@mooteki Hmm.. I'm not sure what the cause of the issue at this point but let's try the obvious thing first: can you ask the host to update your PHP version? As WordPress mentioned at https://wordpress.org/about/requirements/, the minimum recommended PHP version for WordPress is PHP version 5.6 or greater.

mooteki commented 8 years ago

@fikrirasyid Will do that mate and will post results when completed.

Cheers!

mooteki commented 8 years ago

Upgraded to PHP Version 5.6.22 System Linux p3plcpnl0545.prod.phx3.secureserver.net 2.6.32-673.8.1.lve1.4.3.1.el6.x86_64 #1 SMP Thu May 5 16:06:47 EDT 2016 x86_64 Build Date May 26 2016 20:49:29

Still NO JOY :( Php version isn't the problem.

Also tried the following just incase:

Upgraded server from Godaddy shared hosting to VPS
Connected to a faster internet connection just incase it's the low upload speed is causing the error.

Same error persist :(

kimiekat76 commented 7 years ago

Has this been resolved? I too am having this issue and have upgraded to the highest PHP available to me on the GoDaddy options.

andyhqtran / divi-100-article-card