An actor who is authenticated as a referee must be able to:
[ ] 1. List the complaints that no referee has self-assigned and self-assign one of them.
[ ] 2. List the complaints that he or she has self-assigned.
[ ] 3. Write a report regarding any of the complaints that he or she’s self-assigned. Note
that he or she must be able to update or delete the report as long as he or she
doesn’t save it in final mode. Note too, that the corresponding customer or handy
worker cannot see the report until it’s saved in final mode.
[ ] 4. Write a note regarding any of the reports that he or she’s written (as long as it was
saved in final mode).
[ ] 5. Write a comment in a note regarding any of the reports that he or she’s written.