[BUG]: syncing problem on Android

Lima-ctrl commented 2 weeks ago

Checked for duplicates?

[X] This issue is not a duplicate

Does it also happen in the desktop version?

[ ] This bug does not occur in the latest version of Anki

What are the steps to reproduce this bug?

When i press to sync, it just doesn't. I already tried to change my Wifi network and even tried to sync with 5G, but it doesn't solve the problem.

The message in the picture is in portuguese, but translating it to English means: " Error The network is expired. Try again with another network".

Screenshot_20240825_172008_AnkiDroid

Expected behaviour

It should've synced.

Actual behaviour

It doesn't sync.

Debug info

AnkiDroid Version = 2.18.4 (f867da96b8304edaebd0361326316bc7514f8cde)

Backend Version = 0.1.38-anki24.04.1 (24.04.1 ccd9ca1a8309b80bcb50ddc5d99c7ce63440bce9)

Android Version = 14 (SDK 34)

ProductFlavor = play

Manufacturer = samsung

Model = SM-S926B

Hardware = s5e9945

Webview User Agent = Mozilla/5.0 (Linux; Android 14; SM-S926B Build/UP1A.231005.007; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/127.0.6533.103 Mobile Safari/537.36

ACRA UUID = 1814a1ce-9402-4700-a4be-c65a0c9ed571

FSRS Enabled = true

Crash Reports Enabled = true

(Optional) Anything else you want to share?

No response

Research

[x] I am reporting a bug specific to AnkiDroid (Android app)
[X] I have checked the manual and the FAQ and could not find a solution to my issue
[ ] (Optional) I have confirmed the issue is not resolved in the latest alpha release (instructions)

welcome[bot] commented 2 weeks ago

Hello! 👋 Thanks for logging this issue. Please remember we are all volunteers here, so some patience may be required before we can get to the issue. Also remember that the fastest way to get resolution on an issue is to propose a change directly, https://github.com/ankidroid/Anki-Android/wiki/Contributing

brishtibheja commented 2 weeks ago

There have been recent reports from Brazil about sync issues. If you're from Brazil, try using a proxy or a VPN. This should solve your issue. If it persists, please report it on the forums: forums.ankiweb.net

Lima-ctrl commented 2 weeks ago

I tried using VPN and now the problem is fixed. Thanks for your help!

ankidroid / Anki-Android