ankitbko / blog

https://ankitbko.github.io/blog/

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Transferring chat to a human agent using Microsoft Bot Framework | F5 - Squashing Bugs #10

Open utterances-bot opened 4 years ago

utterances-bot commented 4 years ago

Transferring chat to a human agent using Microsoft Bot Framework | F5 - Squashing Bugs

A tutorial on how to perform live agent transfer / human handover using Microsoft Bot Framework

https://ankitbko.github.io/blog/2017/03/human-handover-bot/

fgmelo commented 4 years ago

t didn't work, when I try to connect, it stops at var botData = await GetBotDataAsync (agentAddress, _botDataStore, cancellationToken); in AgentService.cs

ankitbko commented 4 years ago

@fgmelo This blog post is quite old so uses older version of Bot Connector. I haven't been up to date with current development on bot framework. You could try to update my code to latest framework version. Also checkout Microsoft's approach for human handoff - https://docs.microsoft.com/en-us/azure/bot-service/bot-service-design-pattern-handoff-human?view=azure-bot-service-4.0