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ankitbko / human-handoff-bot

A sample for live human handoff/transfer of conversation from user using Microsoft Bot Framework
https://ankitbko.github.io/2017/03/human-handover-bot/
MIT License
26 stars 13 forks source link

take control of conversation #6

Closed jorgelg closed 7 years ago

jorgelg commented 7 years ago

@ankitbko Hi! Thanks for the well explained guide! I've got one question, is it possible to make the agent the one that triggers messages routing with the user instead of the user being the one that asks to talk with an agent?

ankitbko commented 7 years ago

Hey. It is possible. To do any kind of agent-user chatting all you need is user address and agent address and map them to each other. For agent to initiate the message, he must know the user's address. The only prerequisite to this is that user must have chatted with bot at least once, so that you can save the user's address. The core concept of message routing remains same i.e. agent-user address mapping.

How I envision this is that, in agent's dashboard you can display list of users. Agent can click on any user and start the conversation.

Let me know if this works out for you.

jorgelg commented 7 years ago

Cool! thanks! I was thinking about the same, gonna try it out and I'll keep you updated

How I envision this is that, in agent's dashboard you can display list of users. Agent can click on any user and start the conversation.