Ansible Tower - Servicenow integration Failed

[hd2212]

ISSUE TYPE

• Error dynamic inventory parsing.

COMPONENT NAME

• API

SUMMARY

I'm basically following the steps mentioned in ansible servicenow integration official repo to integrate servicenow and get hosts from CMDB. I have all the dependencies installed ( python-configparser) and my ansible version is 2.7.0 and my tower version is 3.3.0 . I have the now.ini file in my /etc/ansible directory and also my now.py script. I have pasted the contents of now.py in my custom script contents in tower. Created an inventory and used the custom script in sources. I have all the credentials set up and also enabled .ini, script plugins in ansible.cfg file . When i'm trying to sync the inventory I'm facing the below error. Could anyone please help me out with resolving this problem? Please find the error below [WARNING]: * Failed to parse /tmp/awx_69_rRSdgQ/tmpZkM0LD with script plugin: Inventory script (/tmp/awx_69_rRSdgQ/tmpZkM0LD) had an execution error: Traceback (most recent call last): File "/tmp/awx_69_rRSdgQ/tmpZkM0LD", line 321, in main(sys.argv) File "/tmp/awx_69_rRSdgQ/tmpZkM0LD", line 316, in main inventory.generate() File "/tmp/awx_69_rRSdgQ/tmpZkM0LD", line 205, in generate content = self._invoke('GET', path, None) File "/tmp/awx_69_rRSdgQ/tmpZkM0LD", line 155, in _invoke 'http': self.proxy, 'https': self.proxy}) File "/var/lib/awx/venv/ansible/lib/python2.7/site- packages/requests/sessions.py", line 535, in get return self.request('GET', url, kwargs) File "/var/lib/awx/venv/ansible/lib/python2.7/site- packages/requests/sessions.py", line 522, in request resp = self.send(prep, send_kwargs) File "/var/lib/awx/venv/ansible/lib/python2.7/site- packages/requests/sessions.py", line 642, in send r = adapter.send(request, **kwargs) File "/var/lib/awx/venv/ansible/lib/python2.7/site- packages/requests/adapters.py", line 503, in send raise ConnectionError(e, request=request) requests.exceptions.ConnectionError: HTTPSConnectionPool(host='none', port=443): Max retries exceeded with url: //ap i/now/table/cmdb_ci_server?sysparm_exclude_reference_link=true&sysparmdisplay value=true&sysparm_fields=sys_class_name,fqdn,ip_address,name,host_name (Caused by NewConnectionError('<requests.packages.urllib3.connection.VerifiedHTTPSConne ction object at 0x7f9fc37e23d0>: Failed to establish a new connection: [Errno -2] Name or service not known',)) [WARNING]: Unable to parse /tmp/awx_69_rRSdgQ/tmpZkM0LD as an inventory source ERROR! No inventory was parsed, please check your configuration and options.

ADDITIONAL INFORMATION

Link to the now.py file. https://github.com/ServiceNowITOM/ansible-sn-inventory/blob/master/now.py

[wenottingham]

HTTPSConnectionPool(host='none', port=443): Max retries exceeded with url: //ap
i/now/table/cmdb_ci_server?sysparm_exclude_reference...

You appear to not be passing the host correctly.

[hd2212]

you mean the servicenow instance name like your_instance.service-now.com?

[wenottingham]

Yes - however you're supposed to pass it to that script, it doesn't look like it made it through.

[hd2212]

I'm using the now.ini file where I placed it in our tower cluster servers in the /etc/ansible/ directory so that it will help the script to pull the instance, username and password from the file. So you think the problem is with the credentials?

[wenottingham]

If you're not passing the NOW_INI env variable, it does not look like it will look in /etc/ansible... only in the current working directory.

[hd2212]

Got it! Thanks much!

[wenottingham]

Sure. Closing this, feel free to reopen if you run across an AWX bug in the process of using it.

[hd2212]

Hey I have the script running on my unix server and i'm able to fetch the hostnames from the cmdb server when i run the commands ansible -i now.py all -m ping and ./now.py --list, but i'm still facing the same error in the tower even after specifying the "NOW_INI":"/etc/ansible/now.ini" in extra environment variables. What can be possibly going wrong?

[wenottingham]

Is job isolation enabled?

[hd2212]

Yes

[hd2212]

Also my tower is an elb which contains two tower servers as one cluster. So is there a chance that might be causing the problem? . But it shouldn't as i'm using the elb to hit the cluster.

[wenottingham]

If you're using Tower, please contact your RH support rep.

[hd2212]

Hey I got it working on Tower as well, but do you have any idea how the filtering of hosts is done on tower?. Because I just need a set of hosts and not the whole pool of hosts.