GetReportsFromMailbox command was already running

[deanfourie1]

Issue Template

Describe the bug A clear and concise description of what the bug is.

The error just keeps repeating and as a result no reports are being received.

Are you using the Docker image?

• Yes

Database used

• PostgreSQL

Error Messages Please paste any error messages here.

See image above.

Steps to Reproduce Please provide detailed steps to reproduce the problem:

Nothing, just every time it attempts to check the mailbox it fails with this error.

Expected behavior A clear and concise description of what you expected to happen.

Mails to be checked and received..

Screenshots If applicable, add screenshots to help explain your problem.

Environment (please complete the following information):

• OS: [e.g. Windows, macOS, Linux] Debian 12
• Browser [e.g. Chrome, Firefox]
• Version [e.g. 22] Chrome

Additional context Add any other context about the problem here.

[antedebaas]

Did you do any container restarts? And are there any exceptions in the logs at the time this first appeared? any flagged messages in the mailbox?

You can run the following command to remove the lock. php /var/www/html/bin/console app:removemaillock

[deanfourie1]

Thanks, that worked however it has failed again. There are no flagged messages in the mailbox, however I did find some messages in the "Junk" folder which I moved to the Inbox.

[antedebaas]

could you try and see if using antedebaas/dmarc-reports-testing:sha-c4c254b fixes it? there is no database/migrations in there just some code changes that i hope will work

[deanfourie1]

Was going well for a while, and then again :(

[tobsowo]

Came here to also post this. GetReportsFromMailbox command was already running.

[antedebaas]

Was going well for a while, and then again :(

any logs at 02:00 on the 17th? seems like something went wrong there

[tobsowo]

I honestly can't say what's happening but I plan to reinstall.

[antedebaas]

I honestly can't say what's happening but I plan to reinstall.

A restart should remove the lock

[deanfourie1]

No a restart does not resolve it for me.

[antedebaas]

Was going well for a while, and then again :(

any logs at 02:00 on the 17th? seems like something went wrong there

Also. What version are you running?

[deanfourie1]

I am running this image,

dmarc-reports-testing:sha-c4c254b, not actually sure where to find the version.

[antedebaas]

That’s a testing version. Please switch back to:

dmarc-reports:latest

[deanfourie1]

Ok, I have switched back to latest.

[antedebaas]

Ok, I have switched back to latest.

And?

[deanfourie1]

Ok, just checked and same issue,

[antedebaas]

Was going well for a while, and then again :(

any logs at 02:00 on the 17th? seems like something went wrong there

.

[deanfourie1]

This issue has been happening before the 17th.

[antedebaas]

Unless you give me more information (as I requested multiple times now) I can’t help

[deanfourie1]

Looks like the issue started on the 05/07

[antedebaas]

Final time. I need system logs from that moment. Something went wrong and I need the system logs from that moment.