Cannot create the attachments directory

[tobsowo]

I am unable to retrieve mail and this is what I found in logs, can someone please share how I can get this resolved with docker installation?

NOTICE: PHP message: [critical] Error thrown while running command "app:getreportsfrommailbox". Message: "Cannot create the attachments directory "/var/www/html/var/imap/attachments""

[tobsowo]

2024/03/08 06:22:49 [error] 14#14: *1948 FastCGI sent in stderr: "PHP message: [critical] Error thrown while running command "app:getreportsfrommailbox". Message: "Cannot create the attachments directory "/var/www/html/var/imap/attachments""" while reading response header from upstream, client: 192.168.1.2, server: _, request: "GET /reports/checkmailnow HTTP/1.1", upstream: "fastcgi://unix:/run/php-fpm.sock:", host: "report.example.com", referrer: "https://report.example.com/" NOTICE: PHP message: [critical] Error thrown while running command "app:getreportsfrommailbox". Message: "Cannot create the attachments directory "/var/www/html/var/imap/attachments"" [critical] Error thrown while running command "app:getreportsfrommailbox". Message: "["TLS\/SSL failure for mail.example.com: SSL negotiation failed"]" In Imap.php line 712: ["TLS\/SSL failure for mail.bluespace.com.ng: SSL negotiation failed"] app:getreportsfrommailbox

[bundyland]

I'm not an expert in Docker, but it looks for me that there is an SSL error between your host and the mail host. How does your docker compose file look like? It should look like this:

environment: MAILER_HOST: my.mailhost.de MAILER_SMTPPORT: 587 MAILER_IMAPPORT: 993 MAILER_USER: my@mailbox.de MAILER_PASSWORD: myverystrongepassword

So maybe you should try different ports like 587 or 465 for smtp and 143 or 993 for imap. All depends on your mail host of course.

[tobsowo]

While troubleshooting I changed the SSL to a less secure reason for that.

This is what I have now

app:getreportsfrommailbox
  server: [CLOSED] IMAP connection broken (server response)"]                  
  ["IMAP SERVER BUG (invalid challenge): \"\"","Can not authenticate to IMAP   
In Imap.php line 712:
[critical] Error thrown while running command "app:getreportsfrommailbox". Message: "["IMAP SERVER BUG (invalid challenge): \"\"","Can not authenticate to IMAP server: [CLOSED] IMAP connection broken (server response)"]"

NOTICE: PHP message: [critical] Error thrown while running command "app:getreportsfrommailbox". Message: "["IMAP SERVER BUG (invalid challenge): \"\"","Can not authenticate to IMAP server: [CLOSED] IMAP connection broken (server response)"]"

[tobsowo]

This is my docker compose

name: dmarc-smtptls-reports
version: "2"
services:
  db:
    image: mariadb:latest
    environment:
      MYSQL_DATABASE: dmarcreports
      MYSQL_USER: dmarc
      MYSQL_PASSWORD: bE5^
      MYSQL_ROOT_PASSWORD: 4dhtf

    ports:
      - 3306
    restart: unless-stopped
    healthcheck:
      test: [ "CMD", "healthcheck.sh", "--su-mysql", "--connect", "--innodb_initialized" ]
      interval: 10s
      timeout: 5s
      retries: 6

  web:
    image: antedebaas/dmarc-reports:latest
    ports:
        - 0.0.0.0:8080:8080
    environment:
      DATABASE_TYPE: mysql
      DATABASE_HOST: db
      DATABASE_PORT: 3306 
      DATABASE_NAME: dmarc
      DATABASE_USER: dmarc
      DATABASE_PASSWORD: bE5
      MAILER_HOST: mail.bl
      MAILER_SMTPPORT: 587
      MAILER_IMAPPORT: 993
      MAILER_USER: web
      MAILER_PASSWORD: PA
      DELETE_PROCESSED_MAILS: false
      ENABLE_REGISTRATION: false
      MAILCHECK_SCHEDULE: "15 * * * *"
    restart: unless-stopped
    depends_on:
      db:
        condition: service_healthy

[bundyland]

Can you connect to this mailbox with a regular mail client? Could you maybe try port 143 for imap? Just to check if your mail server works with STARTTLS.

[tobsowo]

I did connect with Outlook Desktop and worked perfectly and I have also tried port 143 on the docker but still did not work. After the checkmail runs for like two minutes, it ends up with the attached screenshot.

[bundyland]

Oh, that makes it more complicated as I never have used Cloudflare for my mail host. I guess this is the problem, but let's wait if @antedebaas has more ideas.

Good luck!

[tobsowo]

When I disable Cloudflare, this is what I get.

[antedebaas]

one of the problems with the checkmail button is that it is bound to php-max-execution time. this is 30seconds by default. try running the command from the commandprompt instead.

[tobsowo]

Please what command do I run?

[antedebaas]

docker exec -t dmarc-web-1 php /var/www/html/bin/console app:getreportsfrommailbox

replace 'dmarc-web-1' with your container name

[tobsowo]

Thank you

[antedebaas]

let me know if this solved your issue

[tobsowo]

I ran into another issue

[antedebaas]

try the following command: php .\bin\console secit:imap:validate-connections

connection result should be success. if not check your configuration

[tobsowo]

/var/www/html # php /var/www/html/bin/console secit:imap:validate-connections
+------------+------------------------------------------------------------------------------------------------+-------------------------------------------+----------------------------+
| Connection | Connect Result                                                                                 | Mailbox                                   | Username                   |
+------------+------------------------------------------------------------------------------------------------+-------------------------------------------+----------------------------+
| default    | FAILED: Can not authenticate to IMAP server: [CLOSED] IMAP connection broken (server response) | {mail.webmail.com:993/imap/ssl}INBOX | webmaster@mail.com |
+------------+------------------------------------------------------------------------------------------------+-------------------------------------------+----------------------------+
Total connections: 1
/var/www/html # 

[tobsowo]

This is the result I get

[antedebaas]

Then the problem is on the mail server side