Closed torusservices closed 10 months ago
mind you delivered tracking is working
Open tracking works by adding an invisible <img>
tracking pixel to the html part of the email. If your email only includes plain text, not html, the behavior depends on your ESP. Some ESPs (like Sendinblue apparently) will convert your plain text to html, and include the tracking pixel in that. Other ESPs (like Mailjet) send a text-only message, which won't have a tracking pixel so won't generate open events.
If you want to use open or click tracking, it's best to send email that includes both html and text parts:
send_mail(
"subject",
"text message",
"from@example.com",
["to@example.com"],
html_message="html message" # <--
)
@torusservices if that didn't solve your problem, please reopen with additional details to reproduce
No you clarified it perfectly sorry about forgetting to reply that you helped!
I do not see any open tracking specifically with Mailjet, on Sendinblue it works by default. But Mailjet not even on their side there doesn't seem to be any open tracking. Even tho it is enabled on the fresh account.