Agent state isn't up

[HtainL]

ISSUE TYPE

Other * Bug Report * Improvement Request * Enhancement Request * Feature Idea * Documentation Report * Other ##### COMPONENT NAME

Agent State

CLOUDSTACK VERSION

4.18

CONFIGURATION

Advanced Networking ##### OS / ENVIRONMENT

ubuntu 22.04 LTS

SUMMARY

After deployment cs4.18 with ubuntu 22.04, ssvm and cpvm agent state isn't up. Installed with different kvm host.

STEPS TO REPRODUCE

EXPECTED RESULTS

ACTUAL RESULTS

[HtainL]

management-server.log

I would like to provide managementserver.log. Please kindly help me.

[DaanHoogland]

it looks like you have an network issue @HtainL :+1:

2023-08-03 06:40:14,748 WARN  [o.a.c.s.SecondaryStorageManagerImpl] (secstorage-1:ctx-57222487) (logid:ec80f579) Unable to start secondary storage VM [1] due to [Resource [Host:1] is unreachable: Host 1: Unable to start s-1-VM].
com.cloud.exception.AgentUnavailableException: Resource [Host:1] is unreachable: Host 1: Unable to start s-1-VM
    at com.cloud.vm.VirtualMachineManagerImpl.orchestrateStart(VirtualMachineManagerImpl.java:1339)
    at com.cloud.vm.VirtualMachineManagerImpl.orchestrateStart(VirtualMachineManagerImpl.java:5351)
    at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
    at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.base/java.lang.reflect.Method.invoke(Method.java:566)
    at com.cloud.vm.VmWorkJobHandlerProxy.handleVmWorkJob(VmWorkJobHandlerProxy.java:107)
    at com.cloud.vm.VirtualMachineManagerImpl.handleVmWorkJob(VirtualMachineManagerImpl.java:5475)
    at com.cloud.vm.VmWorkJobDispatcher.runJob(VmWorkJobDispatcher.java:102)
    at org.apache.cloudstack.framework.jobs.impl.AsyncJobManagerImpl$5.runInContext(AsyncJobManagerImpl.java:620)
    at org.apache.cloudstack.managed.context.ManagedContextRunnable$1.run(ManagedContextRunnable.java:48)
    at org.apache.cloudstack.managed.context.impl.DefaultManagedContext$1.call(DefaultManagedContext.java:55)
    at org.apache.cloudstack.managed.context.impl.DefaultManagedContext.callWithContext(DefaultManagedContext.java:102)
    at org.apache.cloudstack.managed.context.impl.DefaultManagedContext.runWithContext(DefaultManagedContext.java:52)
    at org.apache.cloudstack.managed.context.ManagedContextRunnable.run(ManagedContextRunnable.java:45)
    at org.apache.cloudstack.framework.jobs.impl.AsyncJobManagerImpl$5.run(AsyncJobManagerImpl.java:568)
    at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
    at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
    at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
    at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
    at java.base/java.lang.Thread.run(Thread.java:829)
Caused by: com.cloud.exception.OperationTimedoutException: Commands 3689011044769857557 to Host 1 timed out after 3600
    at com.cloud.agent.manager.AgentAttache.send(AgentAttache.java:444)
    at com.cloud.agent.manager.AgentManagerImpl.send(AgentManagerImpl.java:462)
    at com.cloud.agent.manager.AgentManagerImpl.send(AgentManagerImpl.java:1006)
    ... 21 more

Try to log on to the ssvm and

• ping the management server.
• run ssvm-check.sh

[HtainL]

Issue have been solved, the error was network issue. Management can't ping the agent host.