See error
aused by: org.apache.bookkeeper.statelib.api.exceptions.StateStoreException: Failed to restore rocksdb 000000000000000011/000000000000000001/000000000000000000
at org.apache.bookkeeper.statelib.impl.rocksdb.checkpoint.RocksCheckpointer.restore(RocksCheckpointer.java:84) ~[org.apache.bookkeeper-statelib-4.9.2.jar:4.9.2]
at org.apache.bookkeeper.statelib.impl.kv.RocksdbKVStore.loadRocksdbFromCheckpointStore(RocksdbKVStore.java:161) ~[org.apache.bookkeeper-statelib-4.9.2.jar:4.9.2]
at org.apache.bookkeeper.statelib.impl.kv.RocksdbKVStore.init(RocksdbKVStore.java:223) ~[org.apache.bookkeeper-statelib-4.9.2.jar:4.9.2]
at org.apache.bookkeeper.statelib.impl.journal.AbstractStateStoreWithJournal.lambda$initializeLocalStore$5(AbstractStateStoreWithJournal.java:202) ~[org.apache.bookkeeper-statelib-4.9.2.jar:4.9.2]
at org.apache.bookkeeper.statelib.impl.journal.AbstractStateStoreWithJournal.lambda$executeIO$16(AbstractStateStoreWithJournal.java:471) ~[org.apache.bookkeeper-statelib-4.9.2.jar:4.9.2]
... 12 more
Caused by: org.apache.distributedlog.exceptions.BKTransmitException: Failed to open ledger handle for log segment [LogSegmentId:3413, firstTxId:59, lastTxId:59, version:VERSION_V5_SEQUENCE_ID, completionTime:1626933253327, recordCount:1, regionId:0, status:0, logSegmentSequenceNumber:1, lastEntryId:0, lastSlotId:0, inprogress:false, minActiveDLSN:DLSN{logSegmentSequenceNo=1, entryId=0, slotId=0}, startSequenceId:0] : -7
at org.apache.distributedlog.impl.logsegment.BKLogSegmentEntryStore$1.openComplete(BKLogSegmentEntryStore.java:258) ~[org.apache.distributedlog-distributedlog-core-4.9.2.jar:4.9.2]
at org.apache.bookkeeper.client.LedgerOpenOp.openComplete(LedgerOpenOp.java:232) ~[org.apache.bookkeeper-bookkeeper-server-4.9.2.jar:4.9.2]
at org.apache.bookkeeper.client.LedgerOpenOp.lambda$initiate$0(LedgerOpenOp.java:117) ~[org.apache.bookkeeper-bookkeeper-server-4.9.2.jar:4.9.2]
at java.util.concurrent.CompletableFuture.uniWhenComplete(CompletableFuture.java:760) ~[?:1.8.0_121]
at java.util.concurrent.CompletableFuture$UniWhenComplete.tryFire(CompletableFuture.java:736) ~[?:1.8.0_121]
at java.util.concurrent.CompletableFuture.postComplete(CompletableFuture.java:474) ~[?:1.8.0_121]
at java.util.concurrent.CompletableFuture.completeExceptionally(CompletableFuture.java:1977) ~[?:1.8.0_121]
at org.apache.bookkeeper.meta.AbstractZkLedgerManager$3.processResult(AbstractZkLedgerManager.java:396) ~[org.apache.bookkeeper-bookkeeper-server-4.9.2.jar:4.9.2]
at org.apache.bookkeeper.zookeeper.ZooKeeperClient$19$1.processResult(ZooKeeperClient.java:994) ~[org.apache.bookkeeper-bookkeeper-server-4.9.2.jar:4.9.2]
at org.apache.zookeeper.ClientCnxn$EventThread.processEvent(ClientCnxn.java:575) ~[org.apache.pulsar-pulsar-zookeeper-2.4.0.jar:2.4.0]
at org.apache.zookeeper.ClientCnxn$EventThread.run(ClientCnxn.java:508) ~[org.apache.pulsar-pulsar-zookeeper-2.4.0.jar:2.4.0]
15:43:46.072 [io-write-scheduler-OrderedScheduler-1-0] INFO org.apache.bookkeeper.stream.storage.impl.sc.StorageContainerRegistryImpl - Release resources hold by StorageContainer ('11') during de-register
15:43:46.072 [io-write-scheduler-OrderedScheduler-1-0] INFO org.apache.bookkeeper.stream.storage.impl.sc.StorageContainerImpl - Stopping storage container (11) ...
15:43:46.072 [io-write-scheduler-OrderedScheduler-1-0] INFO org.apache.bookkeeper.stream.storage.impl.store.MVCCStoreFactoryImpl - scStores for 11 on store factory is null, return directly
15:43:46.072 [io-write-scheduler-OrderedScheduler-1-0] INFO org.apache.bookkeeper.stream.storage.impl.sc.StorageContainerImpl - Successfully stopped storage container (11).
15:43:46.072 [io-write-scheduler-OrderedScheduler-1-0] WARN org.apache.bookkeeper.stream.storage.impl.sc.ZkStorageContainerManager - Failed to start storage container (11)
java.util.concurrent.CompletionException: org.apache.bookkeeper.statelib.api.exceptions.StateStoreException: Failed to restore rocksdb 000000000000000011/000000000000000001/000000000000000000
at java.util.concurrent.CompletableFuture.encodeThrowable(CompletableFuture.java:292) ~[?:1.8.0_121]
at java.util.concurrent.CompletableFuture.completeThrowable(CompletableFuture.java:308) ~[?:1.8.0_121]
at java.util.concurrent.CompletableFuture.uniCompose(CompletableFuture.java:943) ~[?:1.8.0_121]
at java.util.concurrent.CompletableFuture$UniCompose.tryFire(CompletableFuture.java:926) ~[?:1.8.0_121]
at java.util.concurrent.CompletableFuture.postComplete(CompletableFuture.java:474) ~[?:1.8.0_121]
at java.util.concurrent.CompletableFuture.completeExceptionally(CompletableFuture.java:1977) ~[?:1.8.0_121]
at org.apache.bookkeeper.statelib.impl.journal.AbstractStateStoreWithJournal.lambda$executeIO$16(AbstractStateStoreWithJournal.java:474) ~[org.apache.bookkeeper-statelib-4.9.2.jar:4.9.2]
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) [?:1.8.0_121]
at com.google.common.util.concurrent.TrustedListenableFutureTask$TrustedFutureInterruptibleTask.runInterruptibly(TrustedListenableFutureTask.java:111) [com.google.guava-guava-21.0.jar:?]
at com.google.common.util.concurrent.InterruptibleTask.run(InterruptibleTask.java:58) [com.google.guava-guava-21.0.jar:?]
at com.google.common.util.concurrent.TrustedListenableFutureTask.run(TrustedListenableFutureTask.java:75) [com.google.guava-guava-21.0.jar:?]
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) [?:1.8.0_121]
at java.util.concurrent.FutureTask.run(FutureTask.java:266) [?:1.8.0_121]
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180) [?:1.8.0_121]
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293) [?:1.8.0_121]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) [?:1.8.0_121]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) [?:1.8.0_121]
at io.netty.util.concurrent.FastThreadLocalRunnable.run(FastThreadLocalRunnable.java:30) [io.netty-netty-all-4.1.32.Final.jar:4.1.32.Final]
at java.lang.Thread.run(Thread.java:745) [?:1.8.0_121]
Caused by: org.apache.bookkeeper.statelib.api.exceptions.StateStoreException: Failed to restore rocksdb 000000000000000011/000000000000000001/000000000000000000
at org.apache.bookkeeper.statelib.impl.rocksdb.checkpoint.RocksCheckpointer.restore(RocksCheckpointer.java:84) ~[org.apache.bookkeeper-statelib-4.9.2.jar:4.9.2]
at org.apache.bookkeeper.statelib.impl.kv.RocksdbKVStore.loadRocksdbFromCheckpointStore(RocksdbKVStore.java:161) ~[org.apache.bookkeeper-statelib-4.9.2.jar:4.9.2]
at org.apache.bookkeeper.statelib.impl.kv.RocksdbKVStore.init(RocksdbKVStore.java:223) ~[org.apache.bookkeeper-statelib-4.9.2.jar:4.9.2]
at org.apache.bookkeeper.statelib.impl.journal.AbstractStateStoreWithJournal.lambda$initializeLocalStore$5(AbstractStateStoreWithJournal.java:202) ~[org.apache.bookkeeper-statelib-4.9.2.jar:4.9.2]
at org.apache.bookkeeper.statelib.impl.journal.AbstractStateStoreWithJournal.lambda$executeIO$16(AbstractStateStoreWithJournal.java:471) ~[org.apache.bookkeeper-statelib-4.9.2.jar:4.9.2]
... 12 more
Caused by: org.apache.distributedlog.exceptions.BKTransmitException: Failed to open ledger handle for log segment [LogSegmentId:3413, firstTxId:59, lastTxId:59, version:VERSION_V5_SEQUENCE_ID, completionTime:1626933253327, recordCount:1, regionId:0, status:0, logSegmentSequenceNumber:1, lastEntryId:0, lastSlotId:0, inprogress:false, minActiveDLSN:DLSN{logSegmentSequenceNo=1, entryId=0, slotId=0}, startSequenceId:0] : -7
at org.apache.distributedlog.impl.logsegment.BKLogSegmentEntryStore$1.openComplete(BKLogSegmentEntryStore.java:258) ~[org.apache.distributedlog-distributedlog-core-4.9.2.jar:4.9.2]
at org.apache.bookkeeper.client.LedgerOpenOp.openComplete(LedgerOpenOp.java:232) ~[org.apache.bookkeeper-bookkeeper-server-4.9.2.jar:4.9.2]
at org.apache.bookkeeper.client.LedgerOpenOp.lambda$initiate$0(LedgerOpenOp.java:117) ~[org.apache.bookkeeper-bookkeeper-server-4.9.2.jar:4.9.2]
at java.util.concurrent.CompletableFuture.uniWhenComplete(CompletableFuture.java:760) ~[?:1.8.0_121]
at java.util.concurrent.CompletableFuture$UniWhenComplete.tryFire(CompletableFuture.java:736) ~[?:1.8.0_121]
at java.util.concurrent.CompletableFuture.postComplete(CompletableFuture.java:474) ~[?:1.8.0_121]
at java.util.concurrent.CompletableFuture.completeExceptionally(CompletableFuture.java:1977) ~[?:1.8.0_121]
at org.apache.bookkeeper.meta.AbstractZkLedgerManager$3.processResult(AbstractZkLedgerManager.java:396) ~[org.apache.bookkeeper-bookkeeper-server-4.9.2.jar:4.9.2]
at org.apache.bookkeeper.zookeeper.ZooKeeperClient$19$1.processResult(ZooKeeperClient.java:994) ~[org.apache.bookkeeper-bookkeeper-server-4.9.2.jar:4.9.2]
at org.apache.zookeeper.ClientCnxn$EventThread.processEvent(ClientCnxn.java:575) ~[org.apache.pulsar-pulsar-zookeeper-2.4.0.jar:2.4.0]
at org.apache.zookeeper.ClientCnxn$EventThread.run(ClientCnxn.java:508) ~[org.apache.pulsar-pulsar-zookeeper-2.4.0.jar:2.4.0]
15:43:46.072 [io-write-scheduler-OrderedScheduler-1-0] INFO org.apache.bookkeeper.statelib.impl.journal.AbstractStateStoreWithJournal - Initializing the local state for mvcc store 000000000000000012/000000000000000001/000000000000000000
15:43:46.077 [io-write-scheduler-OrderedScheduler-1-0] INFO org.apache.distributedlog.BKDistributedLogManager - Create sync reader starting from DLSN{logSegmentSequenceNo=1, entryId=0, slotId=0}
15:43:46.078 [main-EventThread] INFO org.apache.distributedlog.logsegment.PerStreamLogSegmentCache - 000000000000000012/000000000000000001/000000000000000000/checkpoints/0024c9ed-75d4-455b-8994-c95b743f29c6/metadata added log segment (logrecs_000000000000000001 : [LogSegmentId:3452, firstTxId:59, lastTxId:59, version:VERSION_V5_SEQUENCE_ID, completionTime:1626933263335, recordCount:1, regionId:0, status:0, logSegmentSequenceNumber:1, lastEntryId:0, lastSlotId:0, inprogress:false, minActiveDLSN:DLSN{logSegmentSequenceNo=1, entryId=0, slotId=0}, startSequenceId:0]) to cache.
15:43:46.078 [main-EventThread] INFO org.apache.distributedlog.logsegment.PerStreamLogSegmentCache - 000000000000000012/000000000000000001/000000000000000000/checkpoints/0024c9ed-75d4-455b-8994-c95b743f29c6/metadata added log segment (logrecs_000000000000000001 : [LogSegmentId:3452, firstTxId:59, lastTxId:59, version:VERSION_V5_SEQUENCE_ID, completionTime:1626933263335, recordCount:1, regionId:0, status:0, logSegmentSequenceNumber:1, lastEntryId:0, lastSlotId:0, inprogress:false, minActiveDLSN:DLSN{logSegmentSequenceNo=1, entryId=0, slotId=0}, startSequenceId:0]) to cache.
15:43:46.079 [main-EventThread] INFO org.apache.distributedlog.ReadAheadEntryReader - Starting the readahead entry reader for 000000000000000012/000000000000000001/000000000000000000/checkpoints/0024c9ed-75d4-455b-8994-c95b743f29c6/metadata: : segments = [[LogSegmentId:3452, firstTxId:59, lastTxId:59, version:VERSION_V5_SEQUENCE_ID, completionTime:1626933263335, recordCount:1, regionId:0, status:0, logSegmentSequenceNumber:1, lastEntryId:0, lastSlotId:0, inprogress:false, minActiveDLSN:DLSN{logSegmentSequenceNo=1, entryId=0, slotId=0}, startSequenceId:0]]
15:43:46.079 [io-write-scheduler-OrderedScheduler-1-0] ERROR org.apache.bookkeeper.statelib.impl.rocksdb.checkpoint.RocksCheckpointer - Failed to restore rocksdb 000000000000000012/000000000000000001/000000000000000000
org.apache.distributedlog.exceptions.BKTransmitException: Failed to open ledger handle for log segment [LogSegmentId:3452, firstTxId:59, lastTxId:59, version:VERSION_V5_SEQUENCE_ID, completionTime:1626933263335, recordCount:1, regionId:0, status:0, logSegmentSequenceNumber:1, lastEntryId:0, lastSlotId:0, inprogress:false, minActiveDLSN:DLSN{logSegmentSequenceNo=1, entryId=0, slotId=0}, startSequenceId:0] : -7
at org.apache.distributedlog.impl.logsegment.BKLogSegmentEntryStore$1.openComplete(BKLogSegmentEntryStore.java:258) ~[org.apache.distributedlog-distributedlog-core-4.9.2.jar:4.9.2]
at org.apache.bookkeeper.client.LedgerOpenOp.openComplete(LedgerOpenOp.java:232) ~[org.apache.bookkeeper-bookkeeper-server-4.9.2.jar:4.9.2]
at org.apache.bookkeeper.client.LedgerOpenOp.lambda$initiate$0(LedgerOpenOp.java:117) ~[org.apache.bookkeeper-bookkeeper-server-4.9.2.jar:4.9.2]
at java.util.concurrent.CompletableFuture.uniWhenComplete(CompletableFuture.java:760) ~[?:1.8.0_121]
at java.util.concurrent.CompletableFuture$UniWhenComplete.tryFire(CompletableFuture.java:736) ~[?:1.8.0_121]
at java.util.concurrent.CompletableFuture.postComplete(CompletableFuture.java:474) ~[?:1.8.0_121]
at java.util.concurrent.CompletableFuture.completeExceptionally(CompletableFuture.java:1977) ~[?:1.8.0_121]
at org.apache.bookkeeper.meta.AbstractZkLedgerManager$3.processResult(AbstractZkLedgerManager.java:396) ~[org.apache.bookkeeper-bookkeeper-server-4.9.2.jar:4.9.2]
at org.apache.bookkeeper.zookeeper.ZooKeeperClient$19$1.processResult(ZooKeeperClient.java:994) ~[org.apache.bookkeeper-bookkeeper-server-4.9.2.jar:4.9.2]
at org.apache.zookeeper.ClientCnxn$EventThread.processEvent(ClientCnxn.java:575) ~[org.apache.pulsar-pulsar-zookeeper-2.4.0.jar:2.4.0]
at org.apache.zookeeper.ClientCnxn$EventThread.run(ClientCnxn.java:508) ~[org.apache.pulsar-pulsar-zookeeper-2.4.0.jar:2.4.0]
15:43:46.080 [io-write-scheduler-OrderedScheduler-1-0] INFO org.apache.bookkeeper.stream.storage.impl.store.MVCCStoreFactoryImpl - Clearing resources hold by stream(1)/range(0) at storage container (12)
15:43:46.080 [io-write-scheduler-OrderedScheduler-1-0] WARN org.apache.bookkeeper.stream.storage.impl.sc.StorageContainerRegistryImpl - De-registered StorageContainer ('12') when failed to start
java.util.concurrent.CompletionException: org.apache.bookkeeper.statelib.api.exceptions.StateStoreException: Failed to restore rocksdb 000000000000000012/000000000000000001/000000000000000000
at java.util.concurrent.CompletableFuture.encodeThrowable(CompletableFuture.java:292) ~[?:1.8.0_121]
at java.util.concurrent.CompletableFuture.completeThrowable(CompletableFuture.java:308) ~[?:1.8.0_121]
at java.util.concurrent.CompletableFuture.uniCompose(CompletableFuture.java:943) ~[?:1.8.0_121]
at java.util.concurrent.CompletableFuture$UniCompose.tryFire(CompletableFuture.java:926) ~[?:1.8.0_121]
at java.util.concurrent.CompletableFuture.postComplete(CompletableFuture.java:474) ~[?:1.8.0_121]
at java.util.concurrent.CompletableFuture.completeExceptionally(CompletableFuture.java:1977) ~[?:1.8.0_121]
at org.apache.bookkeeper.statelib.impl.journal.AbstractStateStoreWithJournal.lambda$executeIO$16(AbstractStateStoreWithJournal.java:474) ~[org.apache.bookkeeper-statelib-4.9.2.jar:4.9.2]
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) [?:1.8.0_121]
at com.google.common.util.concurrent.TrustedListenableFutureTask$TrustedFutureInterruptibleTask.runInterruptibly(TrustedListenableFutureTask.java:111) [com.google.guava-guava-21.0.jar:?]
at com.google.common.util.concurrent.InterruptibleTask.run(InterruptibleTask.java:58) [com.google.guava-guava-21.0.jar:?]
at com.google.common.util.concurrent.TrustedListenableFutureTask.run(TrustedListenableFutureTask.java:75) [com.google.guava-guava-21.0.jar:?]
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) [?:1.8.0_121]
at java.util.concurrent.FutureTask.run(FutureTask.java:266) [?:1.8.0_121]
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180) [?:1.8.0_121]
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293) [?:1.8.0_121]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) [?:1.8.0_121]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) [?:1.8.0_121]
at io.netty.util.concurrent.FastThreadLocalRunnable.run(FastThreadLocalRunnable.java:30) [io.netty-netty-all-4.1.32.Final.jar:4.1.32.Final]
at java.lang.Thread.run(Thread.java:745) [?:1.8.0_121]
Caused by: org.apache.bookkeeper.statelib.api.exceptions.StateStoreException: Failed to restore rocksdb 000000000000000012/000000000000000001/000000000000000000
at org.apache.bookkeeper.statelib.impl.rocksdb.checkpoint.RocksCheckpointer.restore(RocksCheckpointer.java:84) ~[org.apache.bookkeeper-statelib-4.9.2.jar:4.9.2]
at org.apache.bookkeeper.statelib.impl.kv.RocksdbKVStore.loadRocksdbFromCheckpointStore(RocksdbKVStore.java:161) ~[org.apache.bookkeeper-statelib-4.9.2.jar:4.9.2]
at org.apache.bookkeeper.statelib.impl.kv.RocksdbKVStore.init(RocksdbKVStore.java:223) ~[org.apache.bookkeeper-statelib-4.9.2.jar:4.9.2]
at org.apache.bookkeeper.statelib.impl.journal.AbstractStateStoreWithJournal.lambda$initializeLocalStore$5(AbstractStateStoreWithJournal.java:202) ~[org.apache.bookkeeper-statelib-4.9.2.jar:4.9.2]
at org.apache.bookkeeper.statelib.impl.journal.AbstractStateStoreWithJournal.lambda$executeIO$16(AbstractStateStoreWithJournal.java:471) ~[org.apache.bookkeeper-statelib-4.9.2.jar:4.9.2]
... 12 more
Caused by: org.apache.distributedlog.exceptions.BKTransmitException: Failed to open ledger handle for log segment [LogSegmentId:3452, firstTxId:59, lastTxId:59, version:VERSION_V5_SEQUENCE_ID, completionTime:1626933263335, recordCount:1, regionId:0, status:0, logSegmentSequenceNumber:1, lastEntryId:0, lastSlotId:0, inprogress:false, minActiveDLSN:DLSN{logSegmentSequenceNo=1, entryId=0, slotId=0}, startSequenceId:0] : -7
at org.apache.distributedlog.impl.logsegment.BKLogSegmentEntryStore$1.openComplete(BKLogSegmentEntryStore.java:258) ~[org.apache.distributedlog-distributedlog-core-4.9.2.jar:4.9.2]
at org.apache.bookkeeper.client.LedgerOpenOp.openComplete(LedgerOpenOp.java:232) ~[org.apache.bookkeeper-bookkeeper-server-4.9.2.jar:4.9.2]
at org.apache.bookkeeper.client.LedgerOpenOp.lambda$initiate$0(LedgerOpenOp.java:117) ~[org.apache.bookkeeper-bookkeeper-server-4.9.2.jar:4.9.2]
at java.util.concurrent.CompletableFuture.uniWhenComplete(CompletableFuture.java:760) ~[?:1.8.0_121]
at java.util.concurrent.CompletableFuture$UniWhenComplete.tryFire(CompletableFuture.java:736) ~[?:1.8.0_121]
at java.util.concurrent.CompletableFuture.postComplete(CompletableFuture.java:474) ~[?:1.8.0_121]
at java.util.concurrent.CompletableFuture.completeExceptionally(CompletableFuture.java:1977) ~[?:1.8.0_121]
at org.apache.bookkeeper.meta.AbstractZkLedgerManager$3.processResult(AbstractZkLedgerManager.java:396) ~[org.apache.bookkeeper-bookkeeper-server-4.9.2.jar:4.9.2]
at org.apache.bookkeeper.zookeeper.ZooKeeperClient$19$1.processResult(ZooKeeperClient.java:994) ~[org.apache.bookkeeper-bookkeeper-server-4.9.2.jar:4.9.2]
at org.apache.zookeeper.ClientCnxn$EventThread.processEvent(ClientCnxn.java:575) ~[org.apache.pulsar-pulsar-zookeeper-2.4.0.jar:2.4.0]
at org.apache.zookeeper.ClientCnxn$EventThread.run(ClientCnxn.java:508) ~[org.apache.pulsar-pulsar-zookeeper-2.4.0.jar:2.4.0]
Expected behavior
Please help to find the cause of the problem
Screenshots
Desktop (please complete the following information):
Describe the bug Perform error bin/pulsar-admin brokers list pulsar-cluster null
Reason: javax.ws.rs.ProcessingException: pulsar.example.com: 未知的名称或服务
To Reproduce Steps to reproduce the behavior:
Reason: javax.ws.rs.ProcessingException: pulsar.example.com: 未知的名称或服务
Expected behavior Please help to find the cause of the problem
Screenshots
Desktop (please complete the following information):