Product list not being updated

[gautambaghel]

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Describe your issue

What are you seeing?

• Product not being loaded - retrieved 0 products, kept 0

What were you expecting?

• Product, App, and developer all definitely exist in Apigee

Which playbooks did you follow?

• Using this provider

What were the results of that investigation?

• Sometimes the product does appear when configured through the Google UI but never through the terraform provider

What other investigative actions did you take?

• Different config options for product, app, and developer keys

What's your environment?

What is your environment?

• Apigee on Google Cloud deployed via this module
• The remote proxy running on a GKE cluster

What version are you running?

• 2.1.1

What Apigee environment (eg. hybrid, SaaS, OPDK)?

• Saas - Google Cloud

What is your OS and version? What version of Envoy? If you're using Kubernetes and/or Istio - what are their versions?

• k8s - 1.27

Is there anything unique about your deployment?

What's your Configuration?

What is your configuration for apigee-remote-service-envoy?

• vanilla configuration from the guide here

What is your configuration for envoy? Be sure to exclude any sensitive information.

Steps to Reproduce

Can your issue be recreated?

• Yes

Will we be able to recreate your issue?

• Yes

If so, how can we recreate it?

• Follow the repository here

Additional context

Anything else you can tell us that might be helpful?

Attach relevant logs

Attach relevant log files, preferably at the debug level, and filtered as narrowly as possible to only the lines dealing with the request where you are seeing the issue. We'll likely at least need logs from apigee-remote-service-envoy and envoy.

[gautambaghel]

│ 2023-08-25T02:49:19.673Z    DEBUG    product/manager.go:244    retrieved 0 products, kept 0                                                                                        │
│ 2023-08-25T02:49:48.238Z    DEBUG    server/authmanager.go:110    setting internal JWT                                                                                             │
│ 2023-08-25T02:50:18.254Z    DEBUG    server/authmanager.go:110    setting internal JWT                                                                                             │
│ 2023-08-25T02:50:48.257Z    DEBUG    server/authmanager.go:110    setting internal JWT                                                                                             │
│ 2023-08-25T02:51:18.262Z    DEBUG    server/authmanager.go:110    setting internal JWT    

[theganyo]

Most likely the environment(s) set for the API Product(s) do not match the the environment in the Envoy Adapter configuration.

[gautambaghel]

It's being set by terraform to "env" everywhere, hence no typos, I checked the Google UI too

• https://github.com/gautambaghel/consul-k8s-apigee-x/blob/main/infra/variables.tf#L106
• https://github.com/gautambaghel/consul-k8s-apigee-x/blob/main/app/apigee.tf#L32
• https://github.com/gautambaghel/consul-k8s-apigee-x/blob/main/app/variables.tf#L33

[theganyo]

Since you're apparently not getting any products and the client is not logging any errors, the issue must be on the Apigee side when retrieving the product list. I would suggest using the debugger on the proxy in the UI to see what happens with the request when you start the Envoy Adapter.

[gautambaghel]

So it's hitting the Send Product List method -> Which goes to Products Callout and it's returning

the overall workflow is:

Lookup product -> Parse Product cache -> Get runtime version (1.1.1) -> Send Product List ... and that returns

{ "apiProduct": [ ] }

this payload but there's clearly a product in my environment with a developer app attached to it

[theganyo]

Ok, thanks for verifying everything is operating correctly for Envoy Adapter and its proxy. Please be sure that you have at least one Remote Service on your API Product. The Remote Service is used to configure Envoy Adapter.

[gautambaghel]

I do have an operation attached to it

https://github.com/gautambaghel/consul-k8s-apigee-x/blob/main/app/apigee.tf#L37

[theganyo]

Everything looks right to me, then. You may need to open a case with the Apigee X team so they can look closer as to why it's not giving the list of API Products to the remote-service proxy.