[Bug]: Frequently get 404s from https://{our-custom-embed-domain}/assets/plugins/core-player/player.{some-hash}.js

[will-grange-inclusive]

Version

@api.video/react-player@1.0.4

Environment that reproduces the issue

Any device/browser

Is it reproducible in the example application?

Yes

Reproduction steps

This is intermettent but does occur quite frequently, espectially if the player has not been requested touched for a few hours.

• Request a video using the react player

Expected result

Video always players

Actual result

• Video does not load/appears black
• A 404 can be seen in the browser console: net::ERR_ABORTED 404 (Not Found) for https://{our-custom-embed-domain}/assets/plugins/core-player/player.{some-hash}.js

Note: I can see the player alternating between these builds each time it happens:

{our-custom-embed-domain}/assets/plugins/core-player/player.41853fe.js {our-custom-embed-domain}/assets/plugins/core-player/player.e93e1d3.js

Could this be that the player is load balanced but serving different builds?

Additional context

No response

Relevant logs output

No response

[will-grange-inclusive]

Note: I can see the player alternating between these builds each time it happens:

{our-custom-embed-domain}/assets/plugins/core-player/player.41853fe.js {our-custom-embed-domain}/assets/plugins/core-player/player.e93e1d3.js

Could this be that the player is load balanced but serving different builds?

[olivierapivideo]

Hi @will-grange-inclusive,

Thank you for reporting this, and sorry for the inconvenience.

We've deployed a fix. Can you try again?

If you're still facing the issue, can you provide us with a sample page where we would be able to reproduce the bug, or at least a snippet of your code where you're using the <ApiVideoPlayer> tag?

By the way we're also taking in charge the other issues you've reported.

[will-grange-inclusive]

Hi @olivierapivideo that sounds like good news, I will make further tests and also alert our team to see if the assets/plugins/core-player/player.{hash}.js 404 failure is encountered. The issue is intermittent but I have not seen it happen this afternoon again (yet at least). Out of curiosity can you give us anv feedback as what you believe the root cause to be at this stage?

[olivierapivideo]

Hi @will-grange-inclusive,

Thank you for your patience and for providing additional details.

The issue you experienced was due to an exceptional problem during the last deployment of the player. One load-balanced node did not had the latest version of the bundle, which caused inconsistencies in certain cases. That was probably the cause of the issue you mentioned here.

[will-grange-inclusive]

OK, thanks for the detail of the cause, that make sense. As we have not since encoutered the 404 response testing, and our monitoring hasn't picked this up either we are happy to close this issue. Thanks for resolving.