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appsmithorg / appsmith

Platform to build admin panels, internal tools, and dashboards. Integrates with 25+ databases and any API.
https://www.appsmith.com
Apache License 2.0
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[Bug]: Email setup does not work - email is not received by the user #21070

Open btsgh opened 1 year ago

btsgh commented 1 year ago

Is there an existing issue for this?

Description

When I try to setup Email through Admin settings, I am not receiving email in my inbox. Note: I have logged in as aparna@appsmith.com which is the instance admin, and I have also given the reply-to address as aparna@appsmith.com

Steps To Reproduce

  1. Take the pull of a release-ee instance and go through the welcome screen flow.
  2. In this case, I have logged as aparna@appsmith.com who is the instance admin
  3. Go to email settings and setup the email for the instance with following details:
  4. ping @btsgh for credentials

SEND TEST EMAIL No email is received in the above email address

This was working fine before.

Public Sample App

No response

Environment

Release

Issue video log

No response

Version

Release

nayan-rafiq commented 1 year ago

I've tried with other SMTP servers and it's working for those. Here are the one I tried with: smtp.elasticemail.com and smtp-relay.sendinblue.com. Both of them are working as expected. Hence I guess there is something wrong with the sendgrid account used for testing.

btsgh commented 1 year ago

Confirmed the above by testing with the details shared by Nayan. Hence reducing the priority to High. This might need to be followed up with Sendgrid?

Nikhil-Nandagopal commented 1 year ago

@nayan-rafiq Not able to get my sendgrid to work either.