[Android]E/Apptentive: [Apptentive Queue] [CONVERSATION] Unable to check message center availability: no active conversation

apptentive / apptentive-android

Apptentive Android SDK

http://www.apptentive.com

BSD 3-Clause "New" or "Revised" License

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[Android]E/Apptentive: [Apptentive Queue] [CONVERSATION] Unable to check message center availability: no active conversation #200

Open akjandroid opened 4 years ago

akjandroid commented 4 years ago

Hi Apptentive Team,

We have started getting below error while launching apptentive in app. Also Suggestions, tab not clickable anymore.We have upgraded to 5.5 version as well but still same issue. Please let me know if its known issue or any fix for same.

E/Apptentive: [Apptentive Queue] [CONVERSATION] Unable to check message center availability: no active conversation

Thanks!.

CaseyApptentive commented 4 years ago

Hi @akjandroid ! Apologies for the issue.

Two things:

Would you be able to uninstall + reinstall the app on your test device and let me know if that fixes it? This will give us next steps, but we've seen similar issues in the past and this has typically cleared them up.
If you're still having problems, can you send me the full logs? We'd need to see from app launch to when you try to engage the Suggestions button.

Thanks,

Casey

akjandroid commented 4 years ago

Thanks! Casey.It seems working after uninstall and install. How to resolve this, let say if get this issue in future and app in market and app upgrade will not help.

CaseyApptentive commented 4 years ago

Thanks for checking. Great question. Let me discuss the best options with my team.

I'll follow up as soon as possible.

akjandroid commented 4 years ago

Hi Casey, Pls let me know if you get any update.

Thanks,

CaseyApptentive commented 4 years ago

Hi @akjandroid. Did your app happen to start using R8 in the build you're having trouble on? I ask because we've seen similar issues when migrating from ProGuard to R8.

Let me know if that's the case. Thanks!

akjandroid commented 4 years ago

we are not using R8.We are on ProGuard.

Thanks

akjandroid commented 4 years ago

Probably fix for R8 may resolve it.which SDK version its available, we are already on latest sdk 5.5

CaseyApptentive commented 4 years ago

Hi @akjandroid, I apologize for the delay! Can you help me understand what you mean? Sorry. I don't quite follow.

5.5.0 is our most recent version of the SDK.

akjandroid commented 4 years ago

Basically uninstall and install did not help(some time it works ..not always)..we still see this issue and we are on latest sdk 5.5.0

Thanks

CaseyApptentive commented 4 years ago

Got it. Thanks for the details! Running this past my team.

CaseyApptentive commented 4 years ago

@akjandroid would you be able to email me at support@apptentive.com with details on which app you're working on? I'd like to take a closer look.

For whatever reason, we believed that this was fixed in version 5.4.4 and we are not seeing this with any other customers.

Also, would you be able to send full logs from this?

If it's easier, I'd be happy to schedule a troubleshooting call as well.

Thanks again!

akjandroid commented 4 years ago

Sure.Let me share the full logs on above.Do I need to enable anything specific because apptentive related logs is just 2-3 lines..

CaseyApptentive commented 4 years ago

Thanks! @akjandroid, could you send logs from app launch until the app has fully loaded and is on a screen in which users should be able to "use the app". I know that's subjective -- but I'm basically looking for a full session. Even though the Apptentive portion is brief, I want to be sure it catches everything.

CaseyApptentive commented 4 years ago

Hi @akjandroid, I wanted to circle back. Are you still having any issues? Let me know and I'm happy to help.