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arago / OGIT

arago AG "Open Graph of IT" Ontology Hub
MIT License
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new attribute for ogit/ServiceManagement/Ticket #177

Open conofre opened 9 years ago

conofre commented 9 years ago

In Ticket we currently have optional attributes: ogit/ServiceManagement/externalTicketSource ogit/ServiceManagement/externalTicketId which could correspond to an external source of the tool (e.g. BMC) we are importing the ticket from (e.g. Ticket coming to BMC from ATOS)

we also need optional attribute: ogit/ServiceManagement/ticketId which would correspond to the id of the ticket in BMC Description for this attribute: ID of the ticket in the source system, e.g. the ID of the ticket in BMC

instead of having an attribute ticketSource for Incident, we should have an edge: ogit/Software/Application -> ogit/creates ogit/ServiceManagement/Ticket

Tks.

plarem commented 9 years ago

Should the connection be "ogit/Software/Application -> ogit/creates ogit/ServiceManagement/Ticket" or "ogit/Software/Application -> ogit/creates ogit/ServiceManagement/Incident" because of talking of entity Incident?

conofre commented 9 years ago

postponed