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arcadesdude / BRU

Bloatware Removal Utility, for automating removal of pre-installed, factory bloatware from devices running Windows 7-10 and newer. Silently removes items selected if possible. Preselects common bloatware. Can remove Win10 UWP/Metro/Modern/Windows Store apps and provisioned apps.
MIT License
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HP Client Security manager issue #4

Closed onlinegill closed 4 years ago

onlinegill commented 4 years ago

HP Client Security manager cant be uninstalled due to following apps needs to be removed first. HP Sure Recover HP Sure Run Hp Sure Run

arcadesdude commented 4 years ago

Hi Gillz,

Could you send me the logs and I'll look into fixing that? It might be as easy as adding those programs to the default list prior to HP Client Security Manager.

Thanks -arcadesdude

onlinegill commented 4 years ago

[Bloatware-Removal-19-Sep-2019-16-04.log] Hi, even i removed both programs still client security does not get removed.

arcadesdude commented 4 years ago

Do you have the first log? Error 1618 from MSI uninstalls usually happens when there is another MSI uninstall already running and it hung for whatever reason. The log you sent shows all the MSI uninstalls failed due to that so I suspect that is a log that was 2nd run of the program. Did you reboot before running the BRU script?

Second issue I see is you are missing the uninstall helper needed for HP Client Security. Follow the link in the log to get that or the instructions on the GitHub page as not having that can make HP Client Security hang during uninstall. That might be what happening here. Devcon is the helper what you need. (You're also missing the office uninstaller script but that won't affect HP Client Security). Get the 64 bit version and rename it to devcon_x64.exe

Once you have devcon in the helpers directory and reboot, try to run BRU again and send a new log please.