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a user's computer is crashing with creation of loci #2954

Closed lbestock closed 1 week ago

lbestock commented 3 weeks ago

New BUAP user working on a Mac laptop (we'll get him signed up to GitHub momentarily). Every time he makes a new locus number, FM crashes. The locus is there when he logs back in, but that's weird.

FM version: recently downloaded 2021 MacBook pro 2020 (definitely pre M1 at least)

lbestock commented 3 weeks ago

Interesting problems noted at import and synchronization with the same user. @ThomasHaunstetter

lbestock commented 3 weeks ago

Tom has emailed me the photos so we can look at them at least this weekend, but they are just HEICs so this really should have worked.

urapadmin commented 3 weeks ago

This has nothing to do with the photos. That's #2955

As for the crashing loci, which we really have never seen anywhere, I am at a loss. Needless to say that I can't reproduce that here, either.

Let's see if it simply vanishes when he switches to FM20, which is necessary because FM21 has trouble again with HEICS.

urapadmin commented 3 weeks ago

@ThomasHaunstetter I am hoping that the crashes when adding a locus will be solved by switching to FM 20. Otherwise I am really at a loss right now as to what might be causing this. Can you please tell me your MacOS version?

urapadmin commented 1 week ago

I close this until it reappears.