[Video / Issue]: No lightbox

[AureliosPiro]

Description of issue

I have installed the plugin and activated it from on my WordPress. However, nothing has changed. As you can see my website doesn't have a lightbox yet. What did I do wrong?

Does it work only with the Gutenberg editor or does it work with the Elementor editor as well?

Details

• URL of page exhibiting the issue: https://nacaoia.com.br/usando-a-pictory-ai/

• Web Browser(s) that exhibit the issue: Chrome and Edge

• Simple Lightbox Version: The lastest. I just bought the plugin 1 hour ago.

• Active theme: Newsup

• Other plugins installed: Elementor free, Matomo analytics, duplicate page, Rank math,

[archetyped]

Hi, there do not appear to be any video links on the page you provided. Without links, there is nothing for visitors to click on and launch the lightbox.

Solution: Add supported video links (e.g. to a YouTube video) and SLB's Video Extension will display them in the lightbox when clicked.

If you are still experiencing an issue after adding video links, please provide the following and I would be glad to reopen this ticket and take another look:

• Version of SLB installed (note: "lastest" is not a valid version. All plugin versions are listed on your site's Plugins admin page).
• Version of Video Extension installed.
• Screenshot of SLB's settings page.
• Screenshot of Site's active plugins page.
• URL of page that exhibits the issue you are experiencing.

Thanks.