[Video/Support]: Video not loading

[hillyardcreative]

Description of Problem

Plugin extension fails to load the video, the overlay comes up and the loading gif but the video never loads. Was working prior to WP 5.6. Could this be an issue with jQuery 3.3.2?

Details

• URL of Page exhibiting problem: http://adventurewomen.staging.wpengine.com/adventure-vacation/alaska-a-bear-viewing-kenai-wilderness-odyssey/?departureID=17841
• Browser(s) exhibiting problem (Firefox, Chrome, etc.): Chrome
• Version of SLB Installed: 2.8.1
• Other plugins installed: Autoptimize Basecamp Mapping Classic Editor Facebook Comments Plugin Get The Image Gravity Forms Gravity Forms Webhooks Add-On iContact for Gravity Forms Members Popup Maker Post Newsletter System Posts 2 Posts PPC Landing Pages Promotions Redirection Simple Lightbox Simple Lightbox: Video Handler Slider Revolution Smush Pro Social Warfare Social Warfare - Pro The Future is Now! Theme of the Month TMS Core WP Quiz WPMU DEV Dashboard Yoast Duplicate Post Yoast SEO

[archetyped]

Hi, what version of the Video extension do you have installed on the site?

[hillyardcreative]

Hey, thanks for getting back to me. I'm running Simple Lightbox 2.8.1 and Simple Lightbox: Video Handler 0.2.0.

[archetyped]

Hi, your version of the Video extension is outdated. You should receive emails when updates are released, but you can also access it from your Gumroad account (if you created one) or use the original download link in the order confirmation email.

Please provide an updated link if you are still experiencing an issue once the Video extension has been updated to the latest version and I would be glad to take another look.