Lightbox not working for us noobs :)

archetyped / simple-lightbox

The highly customizable lightbox for WordPress

http://archetyped.com/tools/simple-lightbox/

GNU General Public License v2.0

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Lightbox not working for us noobs :) #1035

Closed kramerdesign-100 closed 1 year ago

kramerdesign-100 commented 1 year ago

Lightbox not working on text links

I've installed Simple Lightbox and created 2 text links to image files in media library that we'd like to open in lightbox. The links are going directly to the attachment page. We have tested with Twenty Twenty-One theme and no plugins active. This looks like simple plug and play - are we missing something?

(Update) Location of text links in question: https://capture.dropbox.com/FwUv0u8nocpoWeWz

Details

URL of Page exhibiting problem: https://rubenstein.staging.mysites.io/claims-rate/
Browser(s) exhibiting problem (Firefox, Chrome, etc.): Chrome
Version of SLB Installed: 2.9.3
Other plugins installed: https://capture.dropbox.com/70qYfXNIyzYBoT38

archetyped commented 1 year ago

Hi, the site appears to be using HTTP authentication to require a login in order to access the site. HTTP authentication can block the loading of files and prevent SLB from functioning properly.

Removing the HTTP authentication should allow SLB to function normally.

See more details in SLB's Requirements documentation.

Please let me know if you are still experiencing an issue after removing the HTTP authentication, and I would be glad to reopen this ticket and take another look.

kramerdesign-100 commented 1 year ago

My bad! I sent you the staging link where we were testing theme and plugin conflicts. this is the actual URL of the page: https://billrubenstein.com/claims-rate/

kramerdesign-100 commented 1 year ago

Hi! Please disregard above – client has decided not to link images on this page and the text has been edited. Thank you just the same!

kramerdesign-100 commented 1 year ago

Ok - sorry for the start and stop. I would like to troubleshoot this for the future. Below is a page with a text link to an image. The image opens in its attachment page rather than a lightbox. Pleae advise. https://billrubenstein.com/lightbox-test/

archetyped commented 1 year ago

Your site is loading multiple versions of jQuery, including a very old version. Loading multiple versions of jQuery prevents code from functioning properly.

SLB supports the version jQuery officially included with and supported by WordPress. Removing the outdated version of jQuery is recommended.

See here for more information: jQuery Support