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archetyped / simple-lightbox

The highly customizable lightbox for WordPress
http://archetyped.com/tools/simple-lightbox/
GNU General Public License v2.0
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Redirect Loop on the Home Page (which will not load) #431

Open BobIMG opened 9 years ago

BobIMG commented 9 years ago

Hi Team, We manage ~200 websites and have lots of plugin overlap. I have now seen two sites with different themes and purposes that have a "redirect loop" that prevents the home page from loading. In both cases disabling Simple Lightbox resolved the issue.

We're running the latest version of WP and SLB.

Overlapping Plugins between the two sites:

BlogVault Contact Form 7 InfiniteWP WordFence WP-Cron Control

This occurred on: http://iamdcrealestate.com (no lighbox currently as SLB is disabled) & on 623-23rdAve.com (which not has another lightbox).

Let me know how else we can help as I love SLB!

archetyped commented 9 years ago

Hi, here are some things you can test to narrow down the issue you are experiencing:

Reset SLB's Settings

  1. Go to the plugin admin page and click the "Reset" link under Simple Lightbox (note: SLB must be activated for the reset link to appear)
  2. Test your home page

Clean installation

  1. Reset SLB's settings as above
  2. Deactive and Delete SLB
  3. Reinstall SLB
  4. Test your home page

Test previous version of SLB

  1. Reset and uninstall SLB as above
  2. Download a previous version from SLB's releases archive
  3. Install SLB (here are instructions on installing a plugin from a zip file)
  4. Test your home page.

Let me know whether one of these options was able to resolve your issue and I'll have a better idea of what to look into if necessary.

Thanks.

BobIMG commented 9 years ago

Go to the plugin admin page and click the "Reset" link under Simple Lightbox (note: SLB must be activated for the reset link to appear) Test your home page

Nope. Still receive: This webpage has a redirect loop ERR_TOO_MANY_REDIRECTS

CLEAN INSTALLATION Reset SLB's settings as above: Done Deactive and Delete SLB: Done Reinstall SLB: Done Test your home page:

Nope. Still receive: This webpage has a redirect loop ERR_TOO_MANY_REDIRECTS

Test previous version of SLB Reset and uninstall SLB as above Download a previous version from SLB's releases archive Install SLB (here are instructions on installing a plugin from a zip file) Test your home page.

Installed Version 2.5.1. No issues at all.

archetyped commented 9 years ago

Thank you. I'll look into what can be done on SLB's end.

SLB does not do any redirection itself, so as you noted, the issue may be due to a conflict with another plugin. Here are instructions for identifying plugin/theme conflicts. Please let me know if you narrow down the conflict to a specific plugin or theme.

BobIMG commented 9 years ago

Hello,

I uninstalled the version 2.5.1 of SLB and then installed the latest version. With it activated (and the home page not loading) I systematically deactivated all of the other plugins that overlap between these two sites (per my previous note). No effect. As soon as I deactivated SLB the home page loaded again. I have now rolled back to version 2.5.1 and the site is again fully functional.

The two sites use different themes therefore I am dismissing this as an issue.

Regardless, please know I am super sympathetic to how tough these sorts of bugs are and I am honestly sharing all of this with you simply in hopes that you hear from someone else with a similar issue and combined you'll have what you need to troubleshoot and repair.

Please also know that I am happy to provide site access if at any time you desire. For now, we're going to simply stay with 2.5.1 on this site. We switched to another lightbox on the other site. I did spot check a dozen or so of our other sites and have not found others where this issue has occurred. If I do, I will let you know.

Thank you for all of your help!

Rex Boyd Intersect Support

archetyped commented 9 years ago

Thank you, I definitely appreciate the detailed feedback on the issue you're experiencing.

It looks like the infinite redirect loop behavior may be related to an existing issue in WordPress.

I am continuing to take a closer look to see what can be done from SLB's end.

BobIMG commented 9 years ago

Fantastic find. Yes, that is it. I have confirmed that URL's with upper case are the sites with an issue and that this is not occurring for URL's without upper case. Excellent sleuthing. Your help is much

appreciated. Thank you for everything.

Rex Boyd Intersect Support