Cannot open Archi due to log error

archimatetool / archi

Archi: ArchiMate Modelling Tool

https://www.archimatetool.com

MIT License

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Cannot open Archi due to log error #733

Closed yanntse closed 3 years ago

yanntse commented 3 years ago

I opened Archi and have been using it for the past week, however, I quit the app completely yesterday and today I cannot open it anymore as it says: log error /Library/Application Support/Archi4/.metadata/.log

I read the "READ me" file but don't understand it... Does anyone know how to proceed?

Thanks in advance!

Phillipus commented 3 years ago

I assume your using Archi 4.8.1 on Mac. You didn't prove any useful information as requested in the issue template regarding OS, Archi version, plug-ins installed, etc.

You should try deleting the Library/Application Support/Archi4/.config folder and re-starting Archi.

See here - https://forum.archimatetool.com/index.php?topic=1018.0

yanntse commented 3 years ago

This is what is suggested: An error message concerning a missing class is written to the .log file at startup. This file is located at "/Library/Application Support/Archi4/.metadata/.log". To stop this message being written to the log, select "Help -> Reset Archi to Defaults...", then "Reset User Interface".

However, I don't find the help button anywhere

Phillipus commented 3 years ago

This is what is suggested: An error message concerning a missing class is written to the .log file at startup. This file is located at "/Library/Application Support/Archi4/.metadata/.log". To stop this message being written to the log, select "Help -> Reset Archi to Defaults...", then "Reset User Interface".

However, I don't find the help button anywhere

No, that is not suggested for the issue you are seeing. Nor is there a "help button".

Read what I said here:

I assume your using Archi 4.8.1 on Mac. You didn't prove any useful information as requested in the issue template regarding OS, Archi version, plug-ins installed, etc.

You should try deleting the Library/Application Support/Archi4/.config folder and re-starting Archi.

See here - https://forum.archimatetool.com/index.php?topic=1018.0

yanntse commented 3 years ago

Yes, I am indeed using version 4.8.1. However, I cannot find the file as you can see on the pic

Phillipus commented 3 years ago

Read this for how to see the folder - https://forum.archimatetool.com/index.php?topic=1018.0

yanntse commented 3 years ago

All good now. You can't imagine how much I appreciate your help! Thanks so much!!

Phillipus commented 3 years ago

All good now. You can't imagine how much I appreciate your help! Thanks so much!!

Good. I'll close this now...