Closed yamei7ma closed 2 months ago
Hi @yamei7ma, thank you for reporting this issue. May I know how many buildings are you running for the radiation script. Based on the error, I am assuming that your machine ran out of memory, probably due to a large scenario. Could you provide us with more information about our scenario (e.g. imported building geometries) so that we can investigate it on our end.
Hi,thank you for your answer, I run the radiation sumilation for three buildings. This is the project which I use. Can you help me see what's wrong of it. Thank you very much. [Uploading project01.zip…]()
I try to choose other small distrct to create a new scenario, but this problem always happen.
Hi,thank you for your answer, I run the radiation sumilation for three buildings. This is the project which I use. Can you help me see what's wrong of it. Thank you very much. Uploading project01.zip…
I was not able to download the file that you have uploaded. Maybe something went wrong. Could you reupload it again if possible.
I use the example of reference-case-open to run, the same error happen, even my computer reboots.
Hi,@reyery ,ok, I will reupload it again. [Uploading project01.zip…]()
Hi @yamei7ma, I am still not able to recreate this issue on our end on multiple different machines.
I am currently not too sure what causes this issue but maybe we could try something to figure it out. Could you uninstall and reinstall CEA using this option "Install just for me"? My guess now is that it could be something to do with administrator rights.
Hi,@reyery,thank you for your answer,,ok,I will try it.
Hi @yamei7ma, did the solution work for you?
@reyery,hi,the solution still doesn't work, as soon as I run the radiation simulation, the black screen gets stuck
i have the same issue, except for the error message, the whole CEA just crashes, please help!
@yamei7ma Unfortunately, I am still not able to reproduce it on my end. Would you be open to schedule a call so that I can troubleshoot it from your machine?
@mietn did you receive a different error message? Could you create a new issue and I look at it separately.
@reyery hi, thank you for your answer, ok, what should I do to cooperate with you?Do you need remotely operate my computer to solve this problem? Thank you for your help.
When i try to run radiation or demand i also get stuck on a black screen.
@yamei7ma could you send us an email over at cea@arch.ethz.ch and we can arrange a meeting from there.
Hi @yamei7ma, could you try installing using this installer and see if it works for you. https://github.com/architecture-building-systems/CityEnergyAnalyst/releases/download/v3.35.6/Setup_CityEnergyAnalyst_3.35.6.exe
@reyery OK,thank you for your help. Thank you for your reply. I'll try it right away
@reyery hi, I‘m sorry to bother you again, I failed to download the file, the exe file does not exist.
@yamei7ma could you try the link again, I think something went wrong during the upload.
Hi @yamei7ma, I was wondering if you were able to test the new installer and if it solves your issue?
hi,what I should do to solve this problem, my cpu is R9-7940H, windows11, I don't know why