The "Installing drivers" pop-up window keeps appearing constantly.

[Jorgetrujilloroman]

Describe the problem

I have been facing a persistent bug with the Create Agent driver for some time now. Whenever I open an Arduino Cloud tab on my browser, a pop-up window for driver installation appears randomly. Clicking either 'Yes' or 'No' doesn't seem to do anything but more pop-ups keep appearing while the IoT Cloud tab remains open.

I have already installed the latest Create Agent release 1.3.5.

To reproduce

It is a bit difficult to reproduce the problem since, for example, in my case, I have a laptop and a fixed PC, both with Windows 10 and the same version of Arduino Create Agent (1.3.5) installed but the problem only occurs on my laptop.

Expected behavior

The problem is that even if I click "yes" or "no", nothing happens and the driver installation window keeps popping up infinitely as long as I keep a Web Editor or IoT Cloud tab open.

Arduino Create Agent version

1.3.5

Operating system

Windows

Operating system version

10 Home

Browser

Google Chrome

Browser version

119.0.6045.160 (Build oficial) (64 bits)

Additional context

Additional reports

• https://github.com/arduino/arduino-create-agent/issues/856#issuecomment-1873421951
• https://forum.arduino.cc/t/arduino-iot-cloud-install-window-spam-do-not-see-anything-new-being-installed/1184049/1
• https://forum.arduino.cc/t/arduino-iot-cloud-install-window-spam-do-not-see-anything-new-being-installed/1184049/6
• https://forum.arduino.cc/t/drivers-popups-and-more-popups/1178392/1
• https://forum.arduino.cc/t/drivers-popups-and-more-popups/1178392/2
• https://forum.arduino.cc/t/drivers-popups-and-more-popups/1178392/3
• https://forum.arduino.cc/t/repeated-requests-to-install-arduino-genuino-drivers/1208020
• https://forum.arduino.cc/t/ota-on-generic-eps8266-dont-work-and-some-other-questions/1215450
• https://forum.arduino.cc/t/create-agent-not-working/1217578/6
• https://forum.arduino.cc/t/arduino-create-agent-unable-to-install-drivers/1219335
• https://forum.arduino.cc/t/arduino-nano-33-iot-not-being-detected/1223411/8

Issue checklist

• [X] I searched for previous reports in the issue tracker
• [X] I verified the problem still occurs when using the latest version
• [X] My report contains all necessary details

[per1234]

I have the crashreport key set to true in my configuration file. This log file was produced when the fault occurred on my system:

Failed to write to log, write /dev/stdout: The handle is invalid.
time="2023-11-24T12:22:24-08:00" level=info msg=" id=HKr35cHt req=HEAD /v2/pkgs/tools/installed from=127.0.0.1"
time="2023-11-24T12:22:24-08:00" level=info msg=" id=HKr35cHt status=200 bytes=0 time=395.4µs"
time="2023-11-24T12:22:24-08:00" level=info msg=" id=HVRAndQo req=HEAD /v2/pkgs/tools/installed from=127.0.0.1"
time="2023-11-24T12:22:24-08:00" level=info msg=" id=HVRAndQo status=200 bytes=0 time=234.4µs"
time="2023-11-24T12:22:25-08:00" level=info msg=" id=u9lceJls req=HEAD /v2/pkgs/tools/installed from=127.0.0.1"
time="2023-11-24T12:22:25-08:00" level=info msg=" id=u9lceJls status=200 bytes=0 time=12.0321ms"
time="2023-11-24T12:22:45-08:00" level=info msg=" id=PW64NhV5 req=HEAD /v2/pkgs/tools/installed from=127.0.0.1"
time="2023-11-24T12:22:45-08:00" level=info msg=" id=PW64NhV5 status=200 bytes=0 time=92.9µs"
time="2023-11-24T12:24:19-08:00" level=info msg=" id=9fpTgyJo req=HEAD /v2/pkgs/tools/installed from=127.0.0.1"
time="2023-11-24T12:24:19-08:00" level=info msg=" id=9fpTgyJo status=200 bytes=0 time=0s"
time="2023-11-24T12:25:19-08:00" level=info msg=" id=1swbBLJc req=HEAD /v2/pkgs/tools/installed from=127.0.0.1"
time="2023-11-24T12:25:19-08:00" level=info msg=" id=1swbBLJc status=200 bytes=0 time=0s"
time="2023-11-24T12:26:19-08:00" level=info msg=" id=KMC7DKe3 req=HEAD /v2/pkgs/tools/installed from=127.0.0.1"
time="2023-11-24T12:26:19-08:00" level=info msg=" id=KMC7DKe3 status=200 bytes=0 time=0s"
time="2023-11-24T12:26:36-08:00" level=info msg=" id=O8kDrohB req=HEAD /v2/pkgs/tools/installed from=127.0.0.1"
time="2023-11-24T12:26:36-08:00" level=info msg=" id=O8kDrohB status=200 bytes=0 time=188.2µs"
time="2023-11-24T12:28:14-08:00" level=info msg=" id=zyPuTHG5 req=HEAD /v2/pkgs/tools/installed from=127.0.0.1"
time="2023-11-24T12:28:14-08:00" level=info msg=" id=zyPuTHG5 status=200 bytes=0 time=0s"
time="2023-11-24T12:29:14-08:00" level=info msg=" id=ROa3EH8O req=HEAD /v2/pkgs/tools/installed from=127.0.0.1"
time="2023-11-24T12:29:14-08:00" level=info msg=" id=ROa3EH8O status=200 bytes=0 time=139.9µs"
time="2023-11-24T12:30:14-08:00" level=info msg=" id=-lTcIJvt req=HEAD /v2/pkgs/tools/installed from=127.0.0.1"
time="2023-11-24T12:30:14-08:00" level=info msg=" id=-lTcIJvt status=200 bytes=0 time=369.2µs"
time="2023-11-24T12:30:37-08:00" level=info msg=" id=b6D20iYv req=HEAD /v2/pkgs/tools/installed from=127.0.0.1"
time="2023-11-24T12:30:37-08:00" level=info msg=" id=b6D20iYv status=200 bytes=0 time=500.4µs"
time="2023-11-24T12:31:15-08:00" level=info msg=" id=SYlrUXMG req=HEAD /v2/pkgs/tools/installed from=127.0.0.1"
time="2023-11-24T12:31:15-08:00" level=info msg=" id=SYlrUXMG status=200 bytes=0 time=0s"
time="2023-11-24T12:32:15-08:00" level=info msg=" id=82udJ-2_ req=HEAD /v2/pkgs/tools/installed from=127.0.0.1"
time="2023-11-24T12:32:15-08:00" level=info msg=" id=82udJ-2_ status=200 bytes=0 time=0s"
time="2023-11-24T12:33:15-08:00" level=info msg=" id=1cciug88 req=HEAD /v2/pkgs/tools/installed from=127.0.0.1"
time="2023-11-24T12:33:15-08:00" level=info msg=" id=1cciug88 status=200 bytes=0 time=63.6µs"

The first line Failed to write to log, write /dev/stdout: The handle is invalid. is always produced when you start Arduino Create Agent on a Windows system due to it not having access to output streams because it is built as a "GUI binary". So I don't think that line is relevant. But the 15 entries related to /v2/pkgs/tools/installed seem correlated with the 14 (yes, it is one less than the number of log entries) instances of the "Installing drivers" dialog that appeared unexpectedly on my computer.

[ldw300]

I am having the same issue, the first time it happened it spammed like crazy. However, every time it does it now, it only opens 2 or 3 windows. I have tried uninstalling all Arduino IDE's and the create agent and reinstalling them. Same issue. Als o restarted computer and verified the COM5 port my Uno r4 is connected to is open and not stuck.

Also clicking "yes" or "no" has no effect.

EDIT: I also cannot use the serial monitor in the editor page but that could be a completely different issue. The monitor says "Serial port busy". But I have verified cables, conflicting software, other common issues are not an issue in my case.

[ghost]

This issue is driving me crazy!! Why can't a fix to this driver pop-up matter be provided??

[umbynos]

We just released version 1.4.0, does the issue is still valid?

[per1234]

I haven't experienced it since https://github.com/arduino/arduino-create-agent/pull/897

I have been monitoring the forum for user reports of this problem and the last one I saw was 2024-02-17, which matches well with the release of that fix in 1.3.9.

[umbynos]

Fantastic! I would close this one then. Feel free to reopen the issue if this happens again

[Jorgetrujilloroman]

I haven't experienced it since #897

I have been monitoring the forum for user reports of this problem and the last one I saw was 2024-02-17, which matches well with the release of that fix in 1.3.9.

I haven't experienced it yet either :)