As a client user, I would like to have support chats with anyone in the slack channel, but only see relevant messages for me, so that I can keep my personal chat focused and directed to me.
As a slack chat user, I would like to be able to read through all the client slacks and provide "1 on 1" support, so that I can gain the knowledge and allow the client to feel like they are getting personal attention.
As a client user, I would like to have support chats with anyone in the slack channel, but only see relevant messages for me, so that I can keep my personal chat focused and directed to me.
As a slack chat user, I would like to be able to read through all the client slacks and provide "1 on 1" support, so that I can gain the knowledge and allow the client to feel like they are getting personal attention.
Thoughts?