So start by setting up a meeting with as many perspectives as you can. Designers, Developers, PMs, Customer Success, and Support staff all have equally valuable insights here, but anyone with a finger on the pulse of your user base is especially important. Ask yourselves:
What are your product’s most frequently used flows?
What about those flows is frustrating? What regularly takes up time or cognitive load? This could be an extra click or an ambiguous component.
How frustrating are these moments? What is the sum of time or frustration that fixing each of these small things will save? How many users would be affected?
Will it be noticeable? Will it be shareable? Will it create joy?
From: https://joelcalifa.com/blog/tiny-wins/
So start by setting up a meeting with as many perspectives as you can. Designers, Developers, PMs, Customer Success, and Support staff all have equally valuable insights here, but anyone with a finger on the pulse of your user base is especially important. Ask yourselves:
What are your product’s most frequently used flows?
What about those flows is frustrating? What regularly takes up time or cognitive load? This could be an extra click or an ambiguous component.
How frustrating are these moments? What is the sum of time or frustration that fixing each of these small things will save? How many users would be affected?
Will it be noticeable? Will it be shareable? Will it create joy?