arnaudcoquelet / fusionpbx

Automatically exported from code.google.com/p/fusionpbx
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No way to set a key to exit the call center queue easily #728

Open GoogleCodeExporter opened 9 years ago

GoogleCodeExporter commented 9 years ago
Client wants people sitting in the queue to be able to exit queue and leave 
voicemail etc..

there is the variable cc_exit_keys that can be set but that just ends the call 
and it doesn't follow the timeout destination or anything..

I found you can do this in the dialplan for the call center queue, and then if 
they push hash it sends it to the voicemail of 100 (can be anything you like)

action application="bind_digit_action" 
data="my.domain.com,#,exec:transfer,*99100 XML"

Resaving a queue wipes this out though.. can this be put as an option in the 
call center queues..  

1) the button you push to exit
2) the destination when you exit the queue (this can use the normal dropdown 
box for selection a destination)

The client has an announce that basically says everyone is still on the line 
thanks for your patience blah blah, you can exit the queue by pressing #

Original issue reported on code.google.com by natecons...@gmail.com on 8 Oct 2014 at 6:33

GoogleCodeExporter commented 9 years ago
Accepting this and setting it as an enhancement.

Original comment by markjcrane@gmail.com on 29 Oct 2014 at 2:36