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arnaudcoquelet / fusionpbx

Automatically exported from code.google.com/p/fusionpbx
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follow-me not working to external numbers in call-center #755

Closed GoogleCodeExporter closed 9 years ago

GoogleCodeExporter commented 9 years ago 
What steps will reproduce the problem?
1.enable  follow-me on user/agent
2.call extension other then user from step 1 to call center where user from 
step 1 is a member of.

What is the expected output? What do you see instead?
################################################################################
######################################################################
Dialplan: loopback/0612345678-b Regex (PASS) [call-direction] 
${user_exists}(false) =~ /^false$/ break=on-false
Dialplan: loopback/0612345678-b Regex (PASS) [call-direction] 
destination_number(0612345678) =~ /^\d{7,20}$/ break=on-false
Dialplan: loopback/0612345678-b Action set(call_direction=outbound) 
Dialplan: loopback/0612345678-b parsing [default->variables] continue=true
################################################################################
######################################################################

Outbound call (follow-me) is not processed by the dialplan withing the 
extensions domain (multi-tenant). Call drops, because it uses the default 
dialplan.

What version of the product are you using? On what operating system?
Debian 7

Please provide any additional information below.
When I call directly to the user with follow-me, i'm getting:
################################################################################
######################################################################
Dialplan: loopback/0612345678-b Regex (PASS) [call-direction] 
${user_exists}(false) =~ /^false$/ break=on-false
Dialplan: loopback/0612345678-b Regex (PASS) [call-direction] 
destination_number(0612345678) =~ /^\d{7,20}$/ break=on-false
Dialplan: loopback/0612345678-b Action set(call_direction=outbound) 
Dialplan: loopback/0612345678-b parsing [gotrex.sip.xertog.nl->variables] 
continue=true
################################################################################
######################################################################

Then it's go's outbound via the right outbound dialplan. Because the parsing 
uses the right domain (multi-tenant).

In Short, follow-me does not work for inbound call's to a call-center agent 
with follow-me to a public (mobile) number.

Original issue reported on code.google.com by ricardo....@gmail.com on 5 Nov 2014 at 12:41

GoogleCodeExporter commented 9 years ago 
I don't believe the context is exposed in this module therefore I consider this 
a bug or feature request in FreeSWITCH -> mod_callcenter please report it to 
Marc the maintainer of that module.

Original comment by markjcrane@gmail.com on 10 Nov 2014 at 3:09