arnoudkooi / ServiceNow-Utils

Browser Extension to enhance experience and productivity in ServiceNow
https://arnoudkooi.com
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Cannot open SN Utils after upgrade to 8.0.1.1 on Firefox #501

Closed CGraabaek closed 3 months ago

CGraabaek commented 4 months ago

None of the slashcommands work, and when I try to open SN Utils by clicking the icon, nothing happens.

arnoudkooi commented 4 months ago

What have you tried?

CGraabaek commented 4 months ago

Disable/Enable the extension, incognito mode and then finally uninstalling and installing again. Is there anything else I can try?

arnoudkooi commented 4 months ago

Any console error? and maybe try a different instance

CGraabaek commented 4 months ago

Just reinstalled it again and get this error: SCR-20240507-gvrs

I don't see any console errors.

I have tried all our 4 instances and doens't work on any of them any more.

Anduh commented 4 months ago

What firefox version are you on? Chance any other plugins are interfering?

I have no issues with SNU 8.0.1.1, on Firefox 125.0.3(Windows 10).

CGraabaek commented 4 months ago

I am on version 125.0.3 (64-bit) of Firefox (macOS Sonoma Version 14.4.1 (23E224)) . I don't believe any other plugins are interferring, since it's my work machine and don't have anything else installed.

CGraabaek commented 4 months ago

Okay, so I just reinstalled firefox and it still doesn't work. But I have also installed Firefox Developer Edition (126.0b9 (64-bit)) where it works..

So I don't know if it's a local problem with my machine or what it is...

arnoudkooi commented 4 months ago

Any update? we could setup a call to see if I can find anything if needed.

CGraabaek commented 4 months ago

That would be amazing!

CGraabaek commented 3 months ago

I have reinstalled my Mac, and i works again now!