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arraylabs / pymyq

Python wrapper for MyQ API
MIT License
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Devices unavailable "500 - Internal Server Error" #96

Closed squirtbrnr closed 3 years ago

squirtbrnr commented 3 years ago

EDIT: This may not be an issue with the pymyq library or Home Assistant component. I'm reporting it in case others are also unable to control their MyQ openers.

As of approximately 18:57 UTC on 4/19, my two MyQ openers are unavailable.

The error log in Home Assistant is:

2021-04-19 13:57:22 ERROR (MainThread) [homeassistant.components.myq] Error fetching myq devices data: Error requesting data from https://devices.myq-cloud.com/api/v5.2/Accounts/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/Devices: 500 - Internal Server Error

Going to that API call in another browser returns the following:

{
    "ReturnCode": "-99",
    "ErrorMessage": "please contact customer care, supportID: xxxxxxxxxxxxxxxxxxxx",
    "CorrelationId": ""
}

I removed the account from the API link as well as the supportID number.

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dseven commented 3 years ago

Getting 500's here too. Hopefully it's just a glitch .. let's wait a bit and see.....

squirtbrnr commented 3 years ago

MyQ is stating there is an outage with their server.

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