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artefactual-labs / am

Development environment for Archivematica
https://archivematica.org
GNU Affero General Public License v3.0
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Can't start transfer - browse doesn't list the location's folders #78

Closed kurokijr closed 5 years ago

kurokijr commented 5 years ago

I'm new to archivematica and tried to install a little lab on my computer. Get through the installations steps without problems but when I started to use it, got this error message on dashboard log:

archivematica-dashboard_1 | ERROR 2019-04-01 20:32:56 django.request:base:handle_uncaught_exception:256: Internal Server Error: /filesystem/children/location/a71dbfc2-5479-4fd0-a40b-bf1f3250da2f/ archivematica-dashboard_1 | Traceback (most recent call last): archivematica-dashboard_1 | File "/usr/local/lib/python2.7/site-packages/django/core/handlers/base.py", line 132, in get_response archivematica-dashboard_1 | response = wrapped_callback(request, callback_args, callback_kwargs) archivematica-dashboard_1 | File "/src/dashboard/src/components/filesystem_ajax/views.py", line 123, in directory_children_proxy_to_storage_server archivematica-dashboard_1 | response = storage_service.browse_location(location_uuid, path) archivematica-dashboard_1 | File "/src/archivematicaCommon/lib/storageService.py", line 211, in browse_location archivematica-dashboard_1 | response = _storage_api_session().get(url, params=params) archivematica-dashboard_1 | File "/usr/local/lib/python2.7/site-packages/requests/sessions.py", line 546, in get archivematica-dashboard_1 | return self.request('GET', url, kwargs) archivematica-dashboard_1 | File "/usr/local/lib/python2.7/site-packages/requests/sessions.py", line 533, in request archivematica-dashboard_1 | resp = self.send(prep, send_kwargs) archivematica-dashboard_1 | File "/usr/local/lib/python2.7/site-packages/requests/sessions.py", line 646, in send archivematica-dashboard_1 | r = adapter.send(request, kwargs) archivematica-dashboard_1 | File "/src/archivematicaCommon/lib/storageService.py", line 71, in send archivematica-dashboard_1 | return super(HTTPAdapterWithTimeout, self).send(args, **kwargs) archivematica-dashboard_1 | File "/usr/local/lib/python2.7/site-packages/requests/adapters.py", line 529, in send archivematica-dashboard_1 | raise ReadTimeout(e, request=request) archivematica-dashboard_1 | ReadTimeout: HTTPConnectionPool(host='archivematica-storage-service', port=8000): Read timed out. (read timeout=5.0)

I can't find the file /usr/local/lib/python2.7/site-packages/requests/adapters.py either to try to manually reset the timeout value.

has anyone gotten though this?

sevein commented 5 years ago

I've seen that happen in very slow environments where SS couldn't manage to generate a respond within 5 seconds. Two things that you could try:

  1. Increase the timeout via envs: ARCHIVEMATICA_DASHBOARD_STORAGE_SERVICE_CLIENT_QUICK_TIMEOUT (in archivematica-dashboard service) ARCHIVEMATICA_MCPCLIENT_STORAGE_SERVICE_CLIENT_QUICK_TIMEOUT (in archivematica-mcpclient service)

  2. Disable object counting in SS

Let us know how it goes, feel free to open this issue if the problem persists!