Hub dropping off network issues

[jbeardon]

Hi Guys Just updated to 3.1.7 and have lost connection to my hub. UPDATE.

The hub was also offline in the wiser app and could not be pinged. Re-starting the hub has fixed the issue BUT the timing of it going offline coincided with the update being installed. May be purely a coincidence but it has never dropped off wifi before this.

Log errors below:

Connection error trying to communicate with Wiser Hub 192.168.69.12. Error is HTTPConnectionPool(host='192.168.69.12', port=80): Max retries exceeded with url: /data/v2/domain/ (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x7fc4c5ea0670>: Failed to establish a new connection: [Errno 113] Host is unreachable')) 11:18:47 – (ERROR) Drayton Wiser Integration for Home Assistant (custom integration) - message first occurred at 10:02:54 and shows up 54 times

Retrying (Retry(total=1, connect=None, read=None, redirect=None, status=None)) after connection broken by 'NewConnectionError('<urllib3.connection.HTTPConnection object at 0x7fc4fc790100>: Failed to establish a new connection: [Errno 113] Host is unreachable')': /data/v2/domain/ 11:18:44 – (WARNING) Drayton Wiser Integration for Home Assistant (custom integration) - message first occurred at 10:02:41 and shows up 162 times

[Duke-Box]

I too have had the "attenuation" fob off from wiser support even though I have told them my wiser installation has been commissioned since Aug 2017 without any issues until June last year! And I also have been requested to connect the hub to a mobile hotspot, let them know when that is done, and they will run some more diagnostics. Again I told them my mobile reception is so poor where my boiler is I cannot even make a call. They won't admit the hub firmware is at fault here but then they are not allowed to. So they just keep making things up and passing the ball back. Meanwhile, in the background, the team is "working on it" allegedly, as the promised firmware has still to materialise even though the HA wiser integration forum beta testers says it helps to alleviate the issue.

[pacmac]

My boiler is downstairs on the far wall of the kitchen, my hub is upstairs in the centre of the house, I have dropouts every couple of days.

[dphuk]

Same issue as many have mentioned, drops off multiple times a day with red light, if I leave it long enough it will come back by itself or if I'm impatient I can double press. The last saved schedule runs, but stats within HA are not updating. Fingers crossed for new FW.

[Enverex]

I opened a call with Drayton about the red light issue, even though I suggested that this was a known fault and they had some code for release soon, the reply I received was :

Based on what you have said this sounds like this may relate to a rare instance of what is known as attenuation.

Attenuation is essentially interference caused by an electromagnetic field (EMF) produced by the boiler, not all boilers create EMFs.

This can be solved by moving the Hub so it is a minimum of 1m from the boiler.

. I don’t know how many domestic installs have this option, mine certainly doesn’t, all of the wiring goes to the hub (formally danfoss programmer) is beneath the boiler, and not easy to move.

I hope that the firmware due for release stops the red light of doom on my hub and it isn’t some weird emf.

Sounds like bollocks from someone who's never wired a boiler before. 99.999% of boilers have the hub/control box wired less than 2ft away thus if their hub has "issues with EMF" from being so close to the boiler, it's clearly defective by design. Also given the fact this happens even when my boiler is off, it's clearly nonsense.

I have a very high power WiFi access point that my hub connects to and it's only 2 metres away in open air, so there's clearly no reason for it to be losing connection. Especially when other devices in the same room (e.g. Alexa, smart bulbs, etc) are all still connected fine.

But yeah, it's very annoying that this is happening so frequently.

[ianfriend]

I have this issue too and have had a support ticket open for 2 months now. I go round in circles with the support stafff with the "is the hub within 1M of the boiler", and "is doesnt play nice with a Mesh,can you put it on its own Wifi access point."

It got to the point where earlier this week i got Drayton to recommend a hub replacement, which i've not got, but after reading this forum i also asked about a firmware fix. They said they arnt aware of any firmware fix coming and dismissed it as "internet talk" - they have escalated my ticket as urgent though so might get a different story in the coming days. I'm keen to hold off for a few days to confirm whether there is a firmware update coming, as replacing the hub as that means losing all my data, theres no way to swap out a faulty hub with a new one apparently!!!

[andywwright]

There is no such thing as an individual faulty Wiser hub. They all are the same, if yours is losing WiFi, the new one will do that as well. There is some fundamental flaw either in their firmware or the chip microcode.

Either way no one cares for decades, I doubt any escalation to any level would suddenly change the entire Snider's attitude.

[newtoiot]

Support seems unwilling to accept that there is a fault, maybe they are not told any different?

On another forum, a post suggests, support won't acknowledge a bug as technically it isn't, however, in the new firmware, they have increased logging and altered the way mesh networks are handled.

I have closed my ticket, like others here, their support process goes nowhere, I just said I will wait for the new firmware and hope that it addresses my issue, if there is no new firmware and it's just Internet Talk, i'll still have the issue, however, I will no longer be wasting time being told the same nonsense as others.

On Tue, Jan 24, 2023 at 12:57 PM Ian Friend @.***> wrote:

I have this issue too and have had a support ticket open for 2 months now. I go round in circles with the support stafff with the "is the hub within 1M of the boiler", and "is doesnt play nice with a Mesh,can you put it on its own Wifi access point."

It got to the point where earlier this week i got Drayton to recommend a hub replacement, which i've not got, but after reading this forum i also asked about a firmware fix. They said they arnt aware of any firmware fix coming and dismissed it as "internet talk" - they have escalated my ticket as urgent though so might get a different story in the coming days. I'm keen to hold off for a few days to confirm whether there is a firmware update coming, as replacing the hub as that means losing all my data, theres no way to swap out a faulty hub with a new one apparently!!!

— Reply to this email directly, view it on GitHub https://github.com/asantaga/wiserHomeAssistantPlatform/issues/307#issuecomment-1401906710, or unsubscribe https://github.com/notifications/unsubscribe-auth/ARYL5SRKR4ZVHDSMPIZAF7LWT7GT3ANCNFSM6AAAAAAQ4NQQSU . You are receiving this because you commented.Message ID: @.***>

[ianfriend]

There is no such thing as an individual faulty Wiser hub. They all are the same, if yours is losing WiFi, the new one will do that as well. There is some fundamental flaw either in their firmware or the chip microcode.

Either way no one cares for decades, I doubt any escalation to any level would suddenly change the entire Snider's attitude.

There definitely could be individual failures, as with any electronic equipment, due to faulty hardware etc. But that thought was before reading this thread. with so many people with the same issue then its more likely to be a firmware issue, especially if a number of people have had it working and then suddenly has the issue after a firmware update!

[ianfriend]

Support seems unwilling to accept that there is a fault, maybe they are not told any different? On another forum, a post suggests, support won't acknowledge a bug as technically it isn't, however, in the new firmware, they have increased logging and altered the way mesh networks are handled. I have closed my ticket, like others here, their support process goes nowhere, I just said I will wait for the new firmware and hope that it addresses my issue, if there is no new firmware and it's just Internet Talk, i'll still have the issue, however, I will no longer be wasting time being told the same nonsense as others. … On Tue, Jan 24, 2023 at 12:57 PM Ian Friend @.> wrote: I have this issue too and have had a support ticket open for 2 months now. I go round in circles with the support stafff with the "is the hub within 1M of the boiler", and "is doesnt play nice with a Mesh,can you put it on its own Wifi access point." It got to the point where earlier this week i got Drayton to recommend a hub replacement, which i've not got, but after reading this forum i also asked about a firmware fix. They said they arnt aware of any firmware fix coming and dismissed it as "internet talk" - they have escalated my ticket as urgent though so might get a different story in the coming days. I'm keen to hold off for a few days to confirm whether there is a firmware update coming, as replacing the hub as that means losing all my data, theres no way to swap out a faulty hub with a new one apparently!!! — Reply to this email directly, view it on GitHub <#307 (comment)>, or unsubscribe https://github.com/notifications/unsubscribe-auth/ARYL5SRKR4ZVHDSMPIZAF7LWT7GT3ANCNFSM6AAAAAAQ4NQQSU . You are receiving this because you commented.Message ID: @.>

Agreed, although in my experience the more people that badger them the more chance there is they will actually do something about it. Out of interest where are you getting the information about a new firmware release, and what they've changed in it please?

[msp1974]

Just to be clear, the info on firmware release is from the guy who runs the Wiser team so def not Internet talk. Whilst I agree that support desk could be better, internally Wiser are taking this very seriously and have been working over the past couple of months to resolve. I think they have found more complicated than expected. The release timeline is also from the same guy.

Wiser have a number of customers with special dev hubs that they use to deploy prior to official release to test and ensure no major issues. I have one of these dev hubs (not running my heating) that has had a number of beta firmwares delivered to it to help them understand cause and rectify. As of last weekend, this has now had the version that is due to be released (3.12.0), so their timeline is pretty much on track and so far, no hub wifi drops.

Agree with other comments that if your hub has this issue, unlikely a faulty hub but firmware issue that should be resolved very soon.

[newtoiot]

Agreed, although in my experience the more people that badger them the more chance there is they will actually do something about it. Out of interest where are you getting the information about a new firmware release, and what they've changed in it please?

It was just trawling through the main HA Integration channel, there's some good stuff on passive setups at the min.

[ianfriend]

Just to be clear, the info on firmware release is from the guy who runs the Wiser team so def not Internet talk. Whilst I agree that support desk could be better, internally Wiser are taking this very seriously and have been working over the past couple of months to resolve. I think they have found more complicated than expected. The release timeline is also from the same guy.

Wiser have a number of customers with special dev hubs that they use to deploy prior to official release to test and ensure no major issues. I have one of these dev hubs (not running my heating) that has had a number of beta firmwares delivered to it to help them understand cause and rectify. As of last weekend, this has now had the version that is due to be released (3.12.0), so their timeline is pretty much on track and so far, no hub wifi drops.

Agree with other comments that if your hub has this issue, unlikely a faulty hub but firmware issue that should be resolved very soon.

Thanks for the clarification. Is there a way i can get in touch with this team at wiser directly? I'd like to speak to this team that are in the know rather than getting told ridiculous things from support that are plain wrong :)

[mikeasharp]

What ridiculous things?

Things like "the hub is too close to your boiler". Would that be the boiler that is a faraday cage? Or would it be the boiler that is CE compliant and must comply with the EMC directives?

Or would it be the hub that must also comply with the same EMC directives, where it mustn't be susceptible to EMI from things such as boilers?

Or maybe it has problems on days ending in a Y

[newtoiot]

Thanks for the clarification. Is there a way i can get in touch with this team at wiser directly? I'd like to speak to this team that are in the know rather than getting told ridiculous things from support that are plain wrong :)

In my experience, this is a general problem with support desks, not enough skilled staff and not always armed with all of the information, the guy helping out, sounds like a good one, and I'd be inclined to leave him to get on with it, keep an eye on the main Integration channel for news?, just my two penneth.

[ianfriend]

Thanks for the clarification. Is there a way i can get in touch with this team at wiser directly? I'd like to speak to this team that are in the know rather than getting told ridiculous things from support that are plain wrong :)

In my experience, this is a general problem with support desks, not enough skilled staff and not always armed with all of the information, the guy helping out, sounds like a good one, and I'd be inclined to leave him to get on with it, keep an eye on the main Integration channel for news?, just my two penneth.

I've been around the mill with this support guy a few times already over the past few months: saying to leave it with him, then when i dont hear back and i chase i get the same questions again, then he went missing entirely and i got a reponse from someone else with the same "back to sqaure 1" questions. I spoke to him on the phone today and he assures me its been escalated as urgent and he has a post it on his monitor to chase it... we shall see! but I'll give him the chance :)

[asantaga]

Thanks for the clarification. Is there a way i can get in touch with this team at wiser directly? I'd like to speak to this team that are in the know rather than getting told ridiculous things from support that are plain wrong :)

Id let Mark convey this message to him/them, rather than contacting them with issues they know about..

Ive been tempted to put a sonoff inline switch to the boiler control (and thus wiser hub).. HA Logic.. If WIFI contact with hub not seen for 5mins, then turn off, wait 10 seconds, turn on..

good old support talk "Have you tried turning it off and on again?"

[sappsys]

My suspicion when I had similar issues with a Hub was that it is a poor design for the internal wifi antenna. I don't see how a firmware upgrade will fix that, but firmware could be more aggressive at retries which may mitigate it.

[ianfriend]

Thanks for the clarification. Is there a way i can get in touch with this team at wiser directly? I'd like to speak to this team that are in the know rather than getting told ridiculous things from support that are plain wrong :)

Id let Mark convey this message to him/them, rather than contacting them with issues they know about..

Ive been tempted to put a sonoff inline switch to the boiler control (and thus wiser hub).. HA Logic.. If WIFI contact with hub not seen for 5mins, then turn off, wait 10 seconds, turn on..

good old support talk "Have you tried turning it off and on again?"

Will do. I'm new to this thread today, so havnt had the "who's who" yet :). I sort of agree when the support guy said "internet talk" - a lot of people say a lot of things online! I generally like to get info from the horses mouth. 🤣

[andywwright]

it is a poor design for the internal wifi antenna

never seen a bad antenna that fluctuates that much. usually it's just a poor signal, behaves the same as if it was a good device just far away from the hotspot. this thing might have 90% signal strength and then simply drop out. there are people who have the wiser hub within a meter from the hotspot and still have this issue.

There definitely could be individual failures, as with any electronic equipment

sorry I wasn't clear, I meant this issue only. obviously there are some completely burned out wiser hubs somewhere and replacing them might help.

[ianfriend]

Wiser are telling me a firmware update will be released at end of Jan. I have a test hub with a dev version of firmware with these fixes in and it has significantly improved the situation - not dropped wifi for over a month.

Hows the beta looking @msp1974 ? Any updated timeline for release now the end of Jan has passed? I had a reply from the "Advanced technical support team" today and they are still denying any new firmware exists, and instead trying to blame network interferance because my access point is on channel 5...

[mikeasharp]

Hows the beta looking @msp1974 ? Any updated timeline for release now the end of Jan has passed? I had a reply from the "Advanced technical support team" today and they are still denying any new firmware exists, and instead trying to blame network interferance because my access point is on channel 5...

Wiser really need to stop this nonsense, blaming boilers, interference, wifi channels etc.

I have the same issue, however I have a Deco P9 mesh. of 4 nodes. All my other wifi devices (and I must have 30+ on the mesh) are perfectly fine anywhere in the house. My hub is approx 3 metres from the nearest node, with a single door in between. There is no problem at the hub point with WiFi. I have tested it.

The reconnect code simply needs investigated, and specifically how it handles mesh networks where there will be numerous access points nearby with the same SSID.

They recently tweeted about their TRVs on twitter, and I put a comment on it pointing to this thread. See if they pull their finger out and sort it.

[msp1974]

@ianfriend please see the update from Jamie @ Wiser on our forum page. https://community.home-assistant.io/t/drayton-wiser-home-assistant-integration/80965/1987

[ianfriend]

@ianfriend please see the update from Jamie @ Wiser on our forum page. https://community.home-assistant.io/t/drayton-wiser-home-assistant-integration/80965/1987

Thanks Mark.

[mikeasharp]

all I can say is that we have a new firmware version cooking that does improve WiFi robustness for some situations. Please bear with us, we are doing everything we can to get it out but the most important thing is to ensure quality remains at it’s highest level, so it is taking a little longer than expected

Paraphrasing:

It's taking unexpectedly longer this time to produce the firmware as they are doing a quality job this time round.

Good grief.

[andywwright]

Guys, would you please point me in the right direction?

The real situation, the system is in away mode, then the hub is falling out of wifi for an hour, during that time HA switches away mode off, the hub obviously is not aware and then when it comes back online it is still in away mode. I've seen somewhere at the other forum a workaround to make sure the hub is online before executing the command and keep trying otherwise, but there are 1000+ messages there so I lost it...

[Duke-Box]

I think this might be it coupled with the post above and around it.

https://community.home-assistant.io/t/drayton-wiser-home-assistant-integration/80965/882?u=duke_box

[oddy06]

I also have issues - solid red . Then connects and drops several times most days . Very annoying . I’ve Changed routers , added extenders plugs , changed channels , swapped from tp links to bt smart hub and discs ( mesh ) . I’m about ready to rip it all out and hand back to Screwfix and request a refund .

[rlewis187]

I'll be honest and admit that I rarely noticed the dropouts until this thread. I had no idea how often it was happening, sometimes I'd notice it when I went in the kitchen and saw it was on red, I think maybe once or twice I got home and the heating stayed on away mode because the automation likely failed while the hub was disconnected. Anyway, you can't do anything without data so I set up a monitor on Uptime Kuma to ping the hub. Heres a weeks worth of data:

I also get a notification now so if I'm home I will re-connect it manually.

I Have a Linksys Velop 3 Node mesh, everything else on wi-fi is pretty solid.

[sappsys]

I also have issues - solid red . Then connects and drops several times most days . Very annoying . I’ve Changed routers , added extenders plugs , changed channels , swapped from tp links to bt smart hub and discs ( mesh ) . I’m about ready to rip it all out and hand back to Screwfix and request a refund .

I used to have the same issue. My controller is in the kitchen at the other end of the house from the access point. My solution was to put an AP in the bedroom above the kitchen (Wanted one upstairs anyway) and I created a 2nd SSID just for wiser so it didn't see multiple access points with the same name. My dropouts are now extremely rare.

[rlewis187]

Guys, would you please point me in the right direction?

The real situation, the system is in away mode, then the hub is falling out of wifi for an hour, during that time HA switches away mode off, the hub obviously is not aware and then when it comes back online it is still in away mode. I've seen somewhere at the other forum a workaround to make sure the hub is online before executing the command and keep trying otherwise, but there are 1000+ messages there so I lost it...

You could create an automation that detects the hub coming back on-line and then turn away mode off if the right conditions are met. It's a bodge, but it should work. You need a ping sensor or similar for the hub.

[vaderag]

I've been noticing a similar issue after setting up a new automation in Home Assistant that comes with a warning if it fails... My wiser hub is wired 6m+ away from my hub so definitely not interference

It seems to be off for an undisclosed amount of time before eventually reconnecting...

I've always found wiser support to be useless so mostly posting to add my experience to the pile

[Jonesnetwork]

Constantly looseing connection on mine and the only way is to power it off and back on - its getting worse and unusable now - raised with Drayton - and the tech support dont appear to have a clue (Im an IT professional) - there saying there is no 3.12 just 3.10.8 -

[ianfriend]

Constantly looseing connection on mine and the only way is to power it off and back on - its getting worse and unusable now - raised with Drayton - and the tech support dont appear to have a clue (Im an IT professional) - there saying there is no 3.12 just 3.10.8 -

Yep, that my recent experience with Drayton support too. Both the first line support and the "advanced support team" have no clue that this is a known issue and a fix actively being worked on. I get why they dont want to announce that theres a firmware update coming, but i've no idea why they keep their support staff in the dark about it being a known issue.

[vaderag]

This seems to be getting worse for me. Typically connected back automatically after 20mins or so, but right now I can't get it to kick back in at all. Guess I'll need to prep to restart when I'm back at the system

I hope there is a fix in the works

[Duke-Box]

Just a FYI - I got this from Drayton Support - they are aware of Jamie's involvement but no nearer to getting a firmware upgrade.

"Good Afternoon,

Thank you for your patience.

Can I ask if you are using the Home Assistant Integration with your Wiser Hub? I am aware that Jamie has been investigating this specific issue for Home Assistant Integration users. As mentioned in the same forum post by Jamie, there is not currently a time frame for this. "

[vaderag]

Just a FYI - I got this from Drayton Support - they are aware of Jamie's involvement but no nearer to getting a firmware upgrade.

"Good Afternoon,

Thank you for your patience.

Can I ask if you are using the Home Assistant Integration with your Wiser Hub? I am aware that Jamie has been investigating this specific issue for Home Assistant Integration users. As mentioned in the same forum post by Jamie, there is not currently a time frame for this. "

That sounds to me like they see it as a specific problem with the Home Assistant integration? But I don't see how that can be - if you try this with the app then it still won't connect.

[ianfriend]

Just a FYI - I got this from Drayton Support - they are aware of Jamie's involvement but no nearer to getting a firmware upgrade.

"Good Afternoon,

Thank you for your patience.

Can I ask if you are using the Home Assistant Integration with your Wiser Hub? I am aware that Jamie has been investigating this specific issue for Home Assistant Integration users. As mentioned in the same forum post by Jamie, there is not currently a time frame for this. "

I wouldnt pay too much attention to what the support staff say on this issue. its been in the works for months and its only now they even aknowledge the issue, so they are several months behind the curve on this. Even Jamie says customer service arnt aware of the firmware fix.

As to when Jamie and the team will actually release the fix is another question... they're not suggesting even a vague timeline since the "end of Jan" jas come and gone.

[pacmac]

I asked Chat GPT if it was aware of any problems with Drayton Wiser, here's what it said:

Drayton Wiser is a brand of smart thermostats and home automation devices. Like any technology, it may experience some problems or issues that can impact its functionality. Some of the most common problems reported by users of the Drayton Wiser system include:

Connectivity issues: Some users have reported connectivity issues with the Drayton Wiser system, which can prevent the devices from communicating with each other or with the user's home network. This can result in the devices not responding to user commands or failing to control the home's heating and cooling systems properly.

Firmware bugs: Some users have reported bugs or glitches in the firmware of the Drayton Wiser system, which can cause the devices to behave unexpectedly or fail to respond to user commands. These issues can sometimes be resolved with firmware updates, but may require professional support.

User interface issues: Some users have reported difficulties with the user interface of the Drayton Wiser app, finding it difficult to navigate or lacking in certain features.

Compatibility issues: The Drayton Wiser system may not be compatible with all HVAC (heating, ventilation, and air conditioning) systems, which can limit its functionality or prevent it from working altogether in some homes.

Battery life: Some users have reported issues with the battery life of the Drayton Wiser thermostat, finding that it runs out of power quickly or fails to charge properly.

If you are experiencing any issues with your Drayton Wiser system, it may be helpful to contact the manufacturer's customer support team for assistance. They can provide guidance on troubleshooting and resolving issues, and may be able to offer a repair or replacement for faulty devices.

[Duke-Box]

New Firmware version 3.12.1-9d8272a087 is rolling out. Wiser website acknowledges version 3.12.1 has an improved wifi connection for UK hubs.

[rlewis187]

New Firmware version 3.12.1-9d8272a087 is rolling out. Wiser website acknowledges version 3.12.1 has an improved wifi connection for UK hubs.

Mine has already updated, I will let you all know if it drops off at all for the next week...

[bjbdev]

Mine updated yesterday. It fell off the network twice last night but both times for five minutes (my check runs every minute so that's as accurate I can be). That's better, certainly. I'm wondering on the basis of the scant evidence whether the fix is simply a five minute timer in whatever state it gets into. Definitely an improvement. Fingers crossed it continues.

[ianfriend]

Mines also updated. Signal is not any better (actually anacdotally worse!). I suspect you're right that the actual fix is a sticking plaster for receiving from the broken state, rather than fixing the underlying problem of why it drops off the network in the first place. But better than nothing 👌

[stuartm]

I also had two drops during the night, for 4 minutes just before midnight and again for 3 minutes just after 2:30am. I'm using the data from the home assistant device tracker component - i.e. data from the router about connected devices.

Too early to say if this is an improvement or not, since I saw a mix of short and long duration outages previously. Weirdly enough, looking at the data now, just before the update I had 3 days without any drops at all which was unusual and this had me suspecting that perhaps the update had rolled out a little earlier to some devices?

[vaderag]

I also had two drops during the night, for 4 minutes just before midnight and again for 3 minutes just after 2:30am. I'm using the data from the home assistant device tracker component - i.e. data from the router about connected devices.

Too early to say if this is an improvement or not, since I saw a mix of short and long duration outages previously. Weirdly enough, looking at the data now, just before the update I had 3 days without any drops at all which was unusual and this had me suspecting that perhaps the update had rolled out a little earlier to some devices?

Was actually wondering the same thing - I've got a notification set up when hot water change an action fails twice within a 30minute period (I was finding automatic recover took around 20mins on average) - it's been a week since i've seen this notification

[ruipin]

Yeah, I think this update made it much worse for me too.

I had set up my automations so that failures under 15 or so minutes did not even register - stuff would just get tried again later. It had been weeks since I had had any issues at all, since virtually all failures were only a few minutes long.

Since the update, I've had at least 3 failures that lasted at least 30 minutes, and only fixed themselves after I manually toggled setup mode on and off.

[bjbdev]

Just to confirm my experience of the new firmware: three more occurrences, all ~5mins. It's better than nothing. I can make automations retry and for most things a five minute delay isn't going to be perceived by occupants.

[ruipin]

In recent days it has become really bad for me, I've never experienced it this bad, but literally nothing else changed in my setup. This is still on 3.12.1.

The strange thing is that everything was working decently well for the first week or so after the update to 3.12.1 - even if it dropped more often that before, they were short drops.

[msp1974]

Closing this issue after wiser update has improved. This is now firmly a hub firmware issue.

For info, moved my hub to a wifi extender off my mesh and no drop offs in weeks.