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asantaga / wiserHomeAssistantPlatform

Platform and related climate/sensors to support the Drayton Wiser Home Heating System
MIT License
238 stars 44 forks source link

Wiser Shutter / Blinds not reachable #506

Open SaschaHilberg opened 1 month ago

SaschaHilberg commented 1 month ago

Hi,

My shutters / blinds suddenly are not reachable anymore. I even removed the intergration. After I re-installed it the entities were reachable for some hours but then suddenly they again lost connection. Restarted HO, installed all updates. Nothing fixed the issue.

Do you have any idea?

Thanl you well.

Cheers Sascha

msp1974 commented 4 weeks ago

Please can you provide a diagnostics file when they are unreachable. Thanks

SaschaHilberg commented 3 weeks ago

Hey, Thanks for ur feedback. Not sure how to do this. Can u pls assist?

msp1974 commented 2 weeks ago

In HA in Device & Services, select Drayton Wiser and then 3 dots next to Configure button, gives option to download diagnostics. Just upload it to this issue - it is obfuscated for any sensitive data

msp1974 commented 2 days ago

Have you been able to get a diagnostic download?