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aschroder / Magento-SMTP-Pro-Email-Extension

Full SMTP and Gmail/Google Apps Email support for Magento
aschroder.com
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Order Confirmation emails are not sent all other emails are ok #144

Closed milosbaran closed 8 years ago

milosbaran commented 8 years ago

Hi,

I have Magento 1.9.2.2. The only issue I'm having is with order confirmations not being sent when order is placed. When triggered manually from admin email is sent and visible in log. All other emails are being sent without any issues. (New account, new password, contact form, add comment).

I have changed the settings so magento queue is bypassed.

Thanks Milos

aschroder commented 8 years ago

if you’re bypassing the queue and only the order emails are not sending, then you’ll need more debugging to identify the issue - enable logging, turn on debug logging setting and see if you get any useful output, if not, you’ll likely need to trace through the actual email sending routine in core magento to find out why it’s not sending.

On Fri, Jan 1, 2016 at 12:57 AM, Milos Baran notifications@github.com wrote:

Hi,

I have Magento 1922 The only issue I'm having is with order confirmations not being sent when order is placed When triggered manually from admin email is sent and visible in log All other emails are being sent without any issues (New account, new password, contact form, add comment)

I have changed the settings so magento queue is bypassed

Thanks Milos

— Reply to this email directly or view it on GitHub https://github.com/aschroder/Magento-SMTP-Pro-Email-Extension/issues/144 .

pcdubbya commented 8 years ago

I have this same issue, Milos, were you able to get it figured out? Contact Form is fine, but confirmation of sales emails don't send. Also, enabling the debug logging for me didn't work. No dir created on server for me to view the log.

Test settings show they are fine and sends me a test email when I test it.

milosbaran commented 8 years ago

Hi pcdubbya,

yes I did figure it out. I was plain stupid. Order hasn't received payment confirmation so email was not triggered. I only figured it out when I tested PayPal and everything worked without a single issue. I'm using Adyen payment gateway that requires any form of notification before sending email.