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aschroder / Magento-SMTP-Pro-Email-Extension

Full SMTP and Gmail/Google Apps Email support for Magento
aschroder.com
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order-notification is also sent to wrong customers #188

Open gundlachgmbh opened 7 years ago

gundlachgmbh commented 7 years ago

If a new order arrives, the shop operator and the customer receive a order-notification via mail. However, this order-notification is also sent to a wrong, existing customer. This only happens with incoming orders.

bildschirmfoto 2017-01-22 um 13 50 08

aschroder commented 7 years ago

This is a pretty serious bug, any clues that make you think its caused by SMTP pro? SMTP Pro does look up any email addresses, it simply uses the ones core Magento tells it to use, so it’s weird if this is actually happening inside of SMTP Pro code.

On Mon, Jan 23, 2017 at 2:57 AM, Bernd Gundlach notifications@github.com wrote:

If a new order arrives, the shop operator and the customer receive a order-notification via mail. However, this order-notification is also sent to a wrong, existing customer. This only happens with incoming orders.

  • Magento Version 1.9.3.1
  • ASchroder_SMTPPro 2.0.7 (stable)

[image: bildschirmfoto 2017-01-22 um 13 50 08] https://cloud.githubusercontent.com/assets/18552621/22182954/7be4fb46-e0b2-11e6-93ec-2cea1546cf6b.jpg

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sandeepa0007 commented 7 years ago

Similar post https://magento.stackexchange.com/questions/95906/magento-order-email-sending-to-wrong-customer

tiagones commented 6 years ago

Hi @aschroder , I encountered the same behavior on my store.

I was using the module with no problems since 09/26/2018 and the problem of the "duplicate sent emails" seems to started yesterday (10/10/2018) as you can see in the image bellow.

erro-email

My config:

I'm working with my developer to try to figure out why this is happen but if I can provide another some information to help figure let me know.

sandermangel commented 6 years ago

Hi @tiagones did you try out the solutions proposed on https://magento.stackexchange.com/questions/95906/magento-order-email-sending-to-wrong-customer ?

tiagones commented 6 years ago

Hi @sandermangel thanks for the response, I will take a look and let you know.

EDIT: We adopted the solution proposed on stackexhange link that you and Vebteam provided, we implemented in production right now and I will keep an eye on the queue.

This seems more of a Magento problem then a problem with the Module. Thanks for your help!