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aschroder / Magento-SMTP-Pro-Email-Extension

Full SMTP and Gmail/Google Apps Email support for Magento
aschroder.com
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Google Apps or Gmail error: Unable to connect via TLS #237

Closed joell67 closed 6 years ago

joell67 commented 6 years ago

Magento 1.9.3.4 on shared hosting.

SMTP Pro installed worked great, but suddenly stopped sending transnational emails. Using Google Apps or Gmail connection.

Password is correct and can login to Gmail.

When self tested, received error:

SMTP Pro Self Test Results Sending test email to your contact form address: Support@mysite.com from: Support@mysite.com. Unable to send test email. Exception message was: Unable to connect via TLS Please check the user guide for frequent error messages and their solutions. Default templates exist. Email communications are enabled.

Support page suggests having OpenSSL installed:

Q: Self test is failing with “Exception message was: Unable to connect via TLS” A: Check that you have OpenSSL installed for your PHP environment.

I double checked in php.ini, OpenSSL is installed and enabled. No recent change at all.

OpenSSL support | enabled OpenSSL Library Version | OpenSSL 1.0.2k-fips 26 Jan 2017 OpenSSL Header Version | OpenSSL 1.0.2k-fips 26 Jan 2017 Openssl default config | /opt/alt/openssl/etc/pki/tls/openssl.cnf

Any ideas what else could be the culprit?

Rgds

sandermangel commented 6 years ago

Hi @joell67 did you try making the connection directly from the command line with telnet for example? This would give an indication whether it is the module or maybe something related to the server setup

joell67 commented 6 years ago

How do you make a connection directly from cmd line?

sandermangel commented 6 years ago

Hi @joell67 , you can try this article: http://smallbusiness.chron.com/connect-gmail-telnet-26966.html

sandermangel commented 6 years ago

Hi @joell67 I haven't heard back from you yet. I will close this issue for now