I get audio, but only a green screen instead of video playback

[ngiraldo]

I'm submitting a ...

• [ x ] bug report
• [ ] feature request
• [ ] support request

General infomration

Prerequisites

• [x ] Are you running the latest version?

Description

Audio plays fine, video is only a green screen.

Steps to Reproduce

1. Try to play anything. With laptop screen or with HDMI monitor, nothing plays.

Expected behavior: Video plays

Actual behavior: Only a green screen.

Context (Environment)

Using Windows 10, AMD CPU, AMD GPU. Dell Inspiron 13 7375.

Installation

• [x ] I installed the plugin via zip from the Releases page
• [ ] I´m using the Netflix Repo
• [ ] I´m using a different source (Please tell which)

Operating System

• [ ] Linux (x86/x64)
• [ ] OSX (x86/x64)
• [x ] Windows (x86/x64)
• [ ] Linux (ARM)
• [ ] Android

Additional information on the environment

Leia RC2

Debug log

http://paste.kodi.tv/kamemorofa

Other information

I guess it is something related to my hardware, as this seems to work fine for everyone else.

[jakermx]

I does not work because you have HEVC Enabled and you are not on Android, so Go Plugin Settings, Expert and disabled HDR and DDVision under HEVC, and then disable HEVC, and It will work.

[ngiraldo]

These were disabled previously and it did not work either.

I disabled them and tested again, still only get a green screen, test run logs below.

http://paste.kodi.tv/gahorumola

http://paste.kodi.tv/usotuyiged

[jakermx]

Go input stream settings section on netflix addon settings and set stream selection to manual and select all in streams... And restart tuen try to play something and change the resolutions by clicking settings on video playback...please share your results

[jakermx]

I just remember that I had that issue when I enebled OMX player, try disabling it

[the-dreamer]

@jakermx , he is "Using Windows 10, AMD CPU, AMD GPU. Dell Inspiron 13 7375."

omx is only on rpi available.

[ngiraldo]

I think I found the issue and the fix. In short: it is a driver issue, AMD is the faulty part.

After noticing VLC also gave me a green screen on some X.265 videos, I googled about it, then disabled Direct3D11 in VLC and it worked.

Tried the same in Kodi, but sadly Netflix DXVA fails in Kodi even if it works in VLC.

Software decoding, on the other hand, works perfectly. This Ryzen CPU is fast enough to use Software decoding with all the movies I have tried, so this is it.